INTERFERENCE ON THE LINE

[SAMTHECAT]

My connection has been down since Saturday- never had a problem in 3 years-i suddenly change to Karoo Lite and i cant get a connection.

I rang technical support who said the line was fine-i then mentioned the DSL light on the router was on and off constantly-oh right said the bloke i better check that-it seems im not holding a signal or whatever the technical term-then its -have you got a sky box-yes i have but its been there for the last 3 years with no problem-its all filtered up.

You must have some interference on the line and thats it-and and? what am i supposed to do about that.

[Karoo]

SAMTHECAT hi,

Jsut read your post and we're not too happy with the response you have been given, so we'd like to look into this further for you. Can you send your home number or username to consumerservices@karoo.co.uk please and we'll investigate, see if there's anything we can do to help.

Karoo

[psa@hull]

Hi Samcat - I had exactly the same as you for months with Karoo. Tech support blamed everything possible, but their favourite is it is your router.  That is why I always kept one they provided to connect when I was on the phone with them.  I think they have a list of fob off answers on tech support to use when people ring up.

Finally 1 tech guy to admitted there had always been a problem on the line.  Was sorted for 2 weeks then went again.  Ended up dumping Karoo and got mobile broadband - that was faster and more stable.  Now with air net.