I would argue that any forum set up by the provider would not be a good idea. The very fact that these forums are not sanctioned, hosted by, part of, or even approved by Karoo, NextGenUs & AirNet would make people more likely to post real reports that are not interfered with.
I would say 'yes please' to Dylan's suggestion and ask the customers of these new services to post their feedback. I think it's great that we are starting to see the green shots of competition in Hull and its surrounding district, what we need to do is make sure we keep an open dialog with these new companies and provide positive feedback and criticism. They may not use these forums as a platform for response but they do dip in now and then to see what the current thinking is.
In my Experience more forums just dilute the activity to a point where people stop using them, I reckon it should stay the way it is, maybe the suppliers should create their own customer forums?
I wonder if it's worth creating seperate 'subforums' for Airnet and NextGenUs so that AN & NGU customers can talk (a little bit like they do here already with Karoo, but hopefully with more positive experiences!)?
That'd be cool Dylan
