Air Net speedtest.net & pingtest.net results thread

[marko]

Would you believe??? It dropped out for longer that time. just while i was posting the last comment. I was just about to go restart the router but it reconnected.

[Scotty]

Yeah speeds are definitely down for me too. Getting around 4 or 5Mbps today. I'm hoping its because they've diverted power to cover the problem area yesterday. The other difference to me today is its the first work day I've been able to speedtest. I only got the service Friday night so my tests have been over the weekend. This could be the slowdown due to priority to businesses? If this is the case, I could more or less put up with it due to normally been at work (still on holiday).

I'm also noticing my connection dropping out today on my little screens in the bottom corner. They come straight back on when you have activity on the net though (like loading a new page or refreshing). Again, hopefully down to yesterday's problems and it will soon be rectified.

Anyone else noticing their connection dropping out?

you connecting wireless? if so, that sounds like a setting within the wireless card options which is making the card turn off after a certain period of inactivity to save power. etc.

[marko]

No. Both pc's are wired and the ps3 is wireless.....All three lose connection when it happens. Actually
 now I'm taking more notice of the two little screens....They're coming back on even when my connection is idle. 

[dunny]

i called today to ask about accessing the router to configure my nat settings and was told if I wanted to do it then i could do it like this ,,,, anyway i did it and my net went down, called them again and said look you said to do this and its not fucked my net, he reply was that it would be a 40 quid charge to call out someone to reconfig my rooter fuck that,, anyway i sorted it with a little help from a friend

[buster_uk]

yep my connection is dropping now and then too. speed is also down. I used to be able to access my router but now can not. Strange.
I hope this is a blip and not a sign of things to come. £40 call out, thats a bit on the expensive side.

[marko]

yep my connection is dropping now and then too. speed is also down. I used to be able to access my router but now can not. Strange.
I hope this is a blip and not a sign of things to come. £40 call out, thats a bit on the expensive side.

That's strange. I've just emailed Ricky asking about sorting my router. I accessed it today to change the password because it was set to default. It took a few attempts to sign in but once in, I changed my password. I then logged back in using my new password and again it took 4 or 5 attempts but I finally logged in ok. I then went out but this afternoon when I turned it back on, I've been unable to log into it.

I've been second guessing myself thinking I may have mistyped it and logged in the first time by fluke maybe not been fully logged out since I'd changed it.

I'm not sure how much info we're allowed to have to set up the router so have asked him if one of his guys will have to reset it and if so how much.

[el-ahrairah]

Hmmm

I may perhaps ask for my contract i sent in to be left alone for now.. Given that there have been a few blips, which may be normal at this early stage, or may be some kind of sign of future problems.. But whilst this is the case i may ask not to be setup just yet until things are resolved.

[richardmyers]

yep my connection is dropping now and then too. speed is also down. I used to be able to access my router but now can not. Strange.
I hope this is a blip and not a sign of things to come. £40 call out, thats a bit on the expensive side.

Considering IF you have to pay KC for a call out it's £80 odd... £40 is reasonable in my view. Sky charge £60+ for a call out too.

I understand where you're coming from though, that it's just a few settings and it's easy when you know how

[marko]

I'm sure they're just early teething problems. I think yesterday was their first major outage in three years. I also think today's slow speeds are remnants of yesterday's problems. At least I hope so.

Speaking to Ricky when he and Chris were doing my install, Ricky gets pretty upset about us moaning on here (Something we've gotten pretty good at under KC/Karoo's reign). I think we need to give him a chance and time to deliver the service. But I also believe the discussions on here help us to know whether a problem is unique to that user or something causing a wider problem.

I find the replacement of a quick phone call by email hard to get use to when you need an answer to a problem pretty quick. Hopefully that may be something which changes as the business gets bigger. Though I will admit. Although emails can be slow,  Ricky has answered everyone of mine.

[psa@hull]

I agree Marko - Ricky has been excellent when I have had any queries. 

Router NAT settings can always be a pain when setting them up.  Its always worth backing up the setting before you play around and then you can always restore them if needed - learnt from experience with that.  To set up a router with Airnet requires virtually no intervention as it uses DHCP - I am using my own router and not one from them.  Not had any issues. 

[dunny]

I agree Marko - Ricky has been excellent when I have had any queries. 

Router NAT settings can always be a pain when setting them up.  Its always worth backing up the setting before you play around and then you can always restore them if needed - learnt from experience with that.  To set up a router with Airnet requires virtually no intervention as it uses DHCP - I am using my own router and not one from them.  Not had any issues. 

What router have you got and how much you pay, i want to get a wireless N dsl router

[marko]

Speeds seem to be coming up a bit,



 

[dylan]

... Ricky gets pretty upset about us moaning on here (Something we've gotten pretty good at under KC/Karoo's reign)....

To be fair, I don't think there has been an incredible amount of moaning about Air Net on here. Also I'm pretty sure that Ricky must be pleased about the amount of business we put his way!

[marko]

To be fair, I don't think there has been an incredible amount of moaning about Air Net on here. Also I'm pretty sure that Ricky must be pleased about the amount of business we put his way!

Oh I agree, but you don't need many people moaning about your baby to upset you   It wasn't the site he was referring to, it was the odd posts by a few who hadn't given it a chance or posted negatively without knowing the facts.

Yeah I made sure he knew I'd heard about him through this site and he said word had gotten around to keep them busy enough to delay advertising. Word of mouth and this site have clearly played a big part in that.

[richardmyers]

To be fair, I don't think there has been an incredible amount of moaning about Air Net on here. Also I'm pretty sure that Ricky must be pleased about the amount of business we put his way!

Oh I agree, but you don't need many people moaning about your baby to upset you.

Very true.

Quickline posting recently has impressed me greatly, and so far the handling of the issues facing airnet customers has been great in my view. Yes  a phone line would be great, but we all appreciate this is 'beta' or soft launch.

Well done to airnet I say, they've handled all of this very well so far. I'm not an airnet customer but I can gladly acknowledge the successes of airnet.