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mrX
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« Reply #15 on: August 20, 2010, 03:55:17 pm » |
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Paying for the speed you get is going back to the old packages, 1meg, 2meg, 3meg etc, its impossible to structure tariffs now based on speed, so now you pay for the usage allowance rather than the speed. The other isp's which offer an 'upto' service don't price their tariffs around speed, and you would have exactly the same problems with a BT line, if you live X amount of KM's from an exchange, you will get X speed.
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GarethG
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« Reply #16 on: August 20, 2010, 04:06:35 pm » |
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Yeah im not saying other isp's wouldn't have the same pricing problem, but to me it should be based on a mixture of usage and speed.
Fairly similar to owning a car, the faster the car the more you pay for it, the more you use it the more you pay. Not the best example but anything you buy out there is you pay for what you get. I just can't see any logic in paying higher prices and not recieving the expected service.
I don't think anyone likes the "up to" advertising ISP's seem to like doing, they should set up the line and test what speed is available and price it as £x per Mb/s. My oppinion though
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richardmyers
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« Reply #17 on: August 20, 2010, 08:07:24 pm » |
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Yeah im not saying other isp's wouldn't have the same pricing problem, but to me it should be based on a mixture of usage and speed.
Fairly similar to owning a car, the faster the car the more you pay for it, the more you use it the more you pay. Not the best example but anything you buy out there is you pay for what you get. I just can't see any logic in paying higher prices and not recieving the expected service.
I don't think anyone likes the "up to" advertising ISP's seem to like doing, they should set up the line and test what speed is available and price it as £x per Mb/s. My oppinion though
I agree with that - you should pay for the line speed you're getting. It won't happen, but in the ideal world it would. 'Up To' is well known now, they will invent a new phrase to excuse the fact that very few people actually get the speeds the technology is capable of. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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marko
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« Reply #18 on: August 20, 2010, 08:46:04 pm » |
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That's my biggest gripe. The service Karoo offer me for 30 quid is "Up to 24Mbps" when the truth is they can't offer me any more than 8Mbps. I've done absolutely everything possible my end (via help on these forums) to squeeze more speed out of my connection but Karoo tell me any more than 8Mbps and my connection becomes unstable.
So why am I not charged for up to 8Mbps?
I think Karoo are going to start offering more tailored options now people are waving goodbye. It wouldn't surprise me if sometime soon, a new price plan comes about in the hope they will hold onto more customers by charging them for what speed they can receive rather than a phantom speed we're all charged for.
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bashdabish
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« Reply #19 on: August 20, 2010, 09:26:03 pm » |
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I can't see ISP's charging for the speed you connect at. I personally would be very pee'd off being charged extra for having the cheek to live close to an exchange. Having a 16 Mbps connection speed does not mean I download more than someone on an 8 Mbps connection. It works both ways.
Charging for the speed you connect at gives zero choice to those on shorter line lengths. To give those on shorter line lengths the choice would mean having to offer packages based on connection speeds and it isn't as simple as choosing 500, 1000, 2000 and 3000 any more!
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marko
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« Reply #20 on: August 20, 2010, 09:39:09 pm » |
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Yeah but lets say theoretically someone who can only connect at 8Mbps gets charged a certain price based on speed. That same 8Mbps price and speed should also be on offer to someone who can connect at 24Mbps.
All it would mean is the isp cap the speed. Other factors could also come into play. Download allowance, peak time usage and that sort of thing. Packages could be made up to suit different users. Mobile phone providers do it. Sky does it.
The technology is there, they could do packages to closer suit each user.
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bashdabish
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« Reply #21 on: August 20, 2010, 09:55:49 pm » |
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No mate, mobile phone providers don't do it. They have tariffs based on usage which is obviously easier to tailor. Sky have 2, yes 2 broadband packages to chose from. BT have 3.
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marko
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« Reply #22 on: August 20, 2010, 10:15:23 pm » |
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Ah sorry. I didn't mean internet. I used mobile phones and sky as examples of other areas of technology where more options are on offer. Internet offers by isp's are always bare minimum but they don't have to be that way.
I know they're out to make money. They're companies after all but I just feel that now we are starting to move away from the early days of internet, the customers are having the p**s taken out of them when they shouldn't have.
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GarethG
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« Reply #23 on: August 21, 2010, 12:30:46 am » |
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I have to agree with marko on this.
Its quite simple realy, why should a customer pay for example £25 per month and get a connection of 2Mb/s maximum and another customer paying exactly the same price get 8Mb/s. It is seriously unfair and this needs to change. Why should people be punished for having a longer or a higher resistive line, it's not their fault.
To me Karoo and other ISP's need to tailor the pricing to what individuals can actualy get. Because as it stands it seems like people are been robbed. Not only that but its incredibly simple to see what a customer can get, a test that takes about 1 minute to complete since the lines are already installed.
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« Last Edit: August 21, 2010, 12:32:23 am by GarethG »
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Adrian
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« Reply #24 on: August 21, 2010, 03:08:56 am » |
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As usage is quantitative, in terms of gigabytes etc.. used then it makes more sense to charge people for usage rather than connection speed, it also makes capacity planning much easier as you know which users are on each package for the potential usage. The up to is just the rate at which the provider can supply the information which is why it doesn't really make sense to charge for speed as there are so many variables which can affect speed, it would be a nightmare. Mobile providers are the same whether that be telephone minutes or mobile broadband, you have an allowance and then you pay for what you use, regardless of the speed (which similar to xDSL depends on signal quality etc..) It was ok in the earlier days as people didn't have as great a demand on their connections and almost all places receive 2-3Mbits so a stable service could be supplied but the game changed when 8Mbps+ became available. Also I guess cable is different as it doesn't depend on line distance and offers fixed speeds, which is why you can't directly compare xDSL services to cable services.
Bandwidth is wholesaled at £x per Mb/s but sold to end users as an allowance.
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grabo1530
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« Reply #25 on: August 21, 2010, 08:07:42 am » |
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Why the hell should people be charged a set price for any up to 24mb/s or what ever un acheivable number is promised.
Being lucky with a high connection speed is offset with the bandwidth being shaped ,jump to a new package they say it will be better. well I have heard that several times from them and ended up moving onto pro 1 , yes my connection speed inproved by about 25% but month by month the service started to slow down more and more ,running shaper checkers reveal that there is massive shaping happening at all times ,
I have 3 months left on karoo then all being well ,and being able to get, I too will go with airnet or nexgenus and also cancel the phone line ,
Good riddance kc karoo I say
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