Connection continually dropping out & freeview

[guymartin]

Hi folks

Saw something on another forum a while ago and didn't think anything of it but due to recent issues I think it might be having an effect. Basic gist of my problem...

I have had Karoo for about 4 years and I have to say I had been pretty happy with it! (surprising I know!) I started having problems about a month ago where it would continually drop the connection every couple of minutes, then reconnect but not have any traffic then drop off again. Needless to say this was infuriating! Spoke to Karoo a couple of times over the last couple of weeks and they found a fault at the exchange which they put right. This didn't really appear to have any effect good or bad on the reliability of the service...more frustration! More phone calls, they dropped the speed a couple of times no joy...basically stumped so have arranged for an engineer to come out and find out if there is anything going on at this end. Progress it seems!

Now here's the strange bit...I bought a new freeview PVR from Maplin and it came about a month ago. Spot a theme? This morning the dropping out was worse than ever. Purely by accident I switched off the tv, dvd & freeview to move them...connection comes back up and has been stable ever since! Now it could be coincidence...but it does seem a strange one! I don't want to mess around with it now its working briefly but when I've done what I need to do on here I am going to have a play around and see if the freeview box really is the issue! I'm going to move it about and experiment a bit...it is currently positioned right next (well about a meter away) from my phone socket, filter and router...

Has anyone else noticed anything similar?!

Thanks

Guy

[Robo]

Had similar problems with a Sky box couple of months ago, Sky seemed aware of it and sent an engineer round for free and changed the box.

[dylan]

I've heard about this happening before. In fact, check out this thread here.

I think its a bit of coincidence that this keeps on happening and I find it somewhat unlikely that its only the fault of the freeview box. I wonder if KC are properly insulating their equipment from interference, or could it be a problem with a specific model of router, poorly shielded wiring or something?

[wheelsofsteel]

Hi just joined so i could respond to this topic. It may be a more widespread problem than you think regarding the line droping out. Mine also started droping out randomly about a month ago. It will Drop out more it seems at peak times but can drop out at any time. I first contacted tech help 2 weeks ago but the first guy just went through the motions checking snr ect which was fine. So got no help there. Contacted them again on monday this time the guy was more helpful by making a report and sending it on to the engineers. Still waiting for a responce. I've gone through all the usual. re-installed xp, disconected everything and re-orgainsed wiring to avoid interferance from other cables. disconected sky from the phone line. still the problem contiues. I even use an expensive shielded cable. One intresting thing the second guy told me was that according to what he could see on his screen all the disconects were user requested. To which i explained i only reset my modem maybe once a day in the morning. it got so bad at one stage today that it took nearly 2 hours to get a small 30 meg file from a freind (It would allways disconect before the file completes). It seems karoo will blame anything on user equipment if they think they can get away with it. I personaly think the problems are at there end most of the time but they doon't like to admit it. Since i've been on karoo max i've had 2 engineering faults which were at there end (Faulty ports). My conection only became stable when it was fine tuned by the engineer coming to my house. But The problems have started again. Ok rant over. Anyway i hope some of this info is of use.

[commandergc]

One intresting thing the second guy told me was that according to what he could see on his screen all the disconects were user requested. To which i explained i only reset my modem maybe once a day in the morning.

Oh that 'User Requested disconnect' thing. I was recently having similar issues with random disconnects, i was told the the router was requesting the disconnects, despite the fact the i had logs that showed the line it self had dropped!

so i decided to do a little experiment. during the day i randomly pulled out the DSL cable and killed the power to the router, their is no way the could be a user requested disconnect? well according to KC tech support it is could it be their monitoring software/logs be in accurate? or do they just make it up?