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gigantojim
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« on: August 19, 2010, 11:01:01 pm » |
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Has anyone else`s connection been dropping on evenings lately?
Around the same time ( now ) over the last couple of days its been doing it to me, which is rather annoying.
Jim
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Uberkiwi
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« Reply #1 on: August 23, 2010, 12:00:39 pm » |
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All last week it was dropping everytime I sent any packets through, but its magically fixed itself since Friday night.
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Wolfstar
Receptionist
Posts: 16
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« Reply #2 on: August 25, 2010, 09:28:44 pm » |
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Our connection has been dropping every couple of minutes for the last few weeks, they killed our telephone this afternoon and the problem stopped for a few hours no disconnects now it's back worse than ever and losing conn anything from every 30 seconds to every few minutes after 6pm of a night.
When we unpluggged our telephone it stabilised the line but we pay for phone and net so why should we lose the telephone because KC's equipment needs replacing because it's antiquated.
We are approx 2 miles from Bransholme exchange so distance should give us better than the 4.5mb max speed we can get on ADSL2 that we pay for and we're on top package £35 per month.
Coming close to the end of our tether and if we could get Airwave (Quickline) we would but Asda Kingswood blocks our signal.
How much longer do we have to put up with constant disconnects before they decide yes we have a fault and we'll fix it.
The problem started about 2-3 weeks ago and is mainly during peak times and seems to be ok for some of the off peak time so it cannot be our telephone or modem causing the issue as the problem would be all of the time if that was the case.
We do not have extensions in the house only the master socket and a splitter for broadband which I changed but no changes still dc's.
No Sky TV so nothing else plugged into the phone line, even tried another handset but still no changes.
Karoo #FAIL
KC #FAIL
Sorry for the rant but don't know what to do
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Adrian
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« Reply #3 on: August 25, 2010, 09:54:14 pm » |
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Have you called support and explained the problem?
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KC Silver Plus   |
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Wolfstar
Receptionist
Posts: 16
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« Reply #4 on: August 25, 2010, 09:57:42 pm » |
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Yes Adrian I have called support numerous times and supposedly getting a telephone call to let me know when the issue is resolved but won't hold my breath KC/Karoo cannot be trusted to keep their word.
What I sound disheartened and annoyed with our telco/broadband company too right they don't seem to want to help us.
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Adrian
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« Reply #5 on: August 25, 2010, 10:01:57 pm » |
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If you call them off a mobile they will be able to perform some basic line tests while you are not using your line for the phone call. If the problem is in peak times it could be that ther extra noise on the line is causing it to become unstable.
What modem router are you using? Some perform more reliably than others.
I have dealt with both residential and business teams in the past few weeks on frequent occasions and have been impressed with the service. Vast improvement over the last 6 months or so...
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Wolfstar
Receptionist
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« Reply #6 on: August 25, 2010, 10:03:15 pm » |
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Been there done that still no resolution, sorry but really struggling to justify paying my bill this month for a service that is unusable.
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richardmyers
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« Reply #7 on: August 25, 2010, 10:03:40 pm » |
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Yes Adrian I have called support numerous times and supposedly getting a telephone call to let me know when the issue is resolved but won't hold my breath KC/Karoo cannot be trusted to keep their word.
What I sound disheartened and annoyed with our telco/broadband company too right they don't seem to want to help us.
It seems to be luck of the draw with Tech support. The guy who I spoke with at Christmas last year was brilliant, honest about the service and whether upgrading would actually be worthwhile; unlike another of their staff who insisted that I needed to upgrade. Bad news about not being able to move to Airnet, that's a real shame. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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Adrian
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« Reply #8 on: August 25, 2010, 10:04:16 pm » |
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Been there done that still no resolution, sorry but really struggling to justify paying my bill this month for a service that is unusable.
What modem router are you using? |
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Wolfstar
Receptionist
Posts: 16
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« Reply #9 on: August 25, 2010, 10:15:56 pm » |
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Modem is Zyxel P600 modem along with 8 port Belkin switch and Airport Extreme for wireless.
Also tried the free thomson router provided by Karoo no change (in fact performs worse than Zyxel).
Telephone is Panasonic wireless phone and has worked faithfully and still works.
Tried a cheap £5 phone from Asda and doesn't change the issue of dropping internet which isn't all the time but worse after 6pm so unless our equipment has developed a fault that is time related then as an engineer I would rule both out of the equation and blame the fault purely on the telephone line to the house or exchange fault or Karoo just not being able to cope with their ancient equipment.
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richardmyers
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« Reply #10 on: August 25, 2010, 10:21:09 pm » |
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Modem is Zyxel P600 modem along with 8 port Belkin switch and Airport Extreme for wireless.
Also tried the free thomson router provided by Karoo no change (in fact performs worse than Zyxel).
Telephone is Panasonic wireless phone and has worked faithfully and still works.
Tried a cheap £5 phone from Asda and doesn't change the issue of dropping internet which isn't all the time but worse after 6pm so unless our equipment has developed a fault that is time related then as an engineer I would rule both out of the equation and blame the fault purely on the telephone line to the house or exchange fault or Karoo just not being able to cope with their ancient equipment.
Evenings would drop your SNR anyway, so it must be low to begin with or it's dropping extremely low on an evening. I think I read about someone on here who experienced drop outs due to the street lights outside... It could be anything. Persevere with Karoo for now, and be a little pushy, and hopefully they will diagnose and rectify the fault. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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marko
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« Reply #11 on: August 25, 2010, 10:24:26 pm » |
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Could it be a failed filter?
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Wolfstar
Receptionist
Posts: 16
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« Reply #12 on: August 25, 2010, 10:26:28 pm » |
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No Marko swapped the filter out and still no change, don't even have multiple items in phone line or extensions in the house. 1 Phone socket 1 phone and broadband that is it.
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Adrian
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« Reply #13 on: August 25, 2010, 10:37:54 pm » |
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Could also be that actual wiring to the premises if it's old or moisture has got in and its starting to corrode etc...
I'm sure if problems persist they will send someone out to test it and possibly replace the line if they need to.
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KC Silver Plus |
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Ace247
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« Reply #14 on: August 25, 2010, 11:56:15 pm » |
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Unfortunately it's an all to familiar story...I had the exact same thing happening, contacted them numerous occasions about it...in the end it was because of my Netgear Router I was using...  So I changed to the Karoo Thompson Router and to my surprise....nothing changed, still disconnections...  so now it's down to the extension cable I was using... Waste of space Karoo...my advice get rid..  |
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