Rant at karoo..

[adamr8965]

Spoke to karoo this morning about the bundles been offered here in Driffield see here (http://www.kcomplc.com/eastyorkshire/pricemanual/P02-S13_Res_Off-Net_Special_Offers.htm#driffield)

Im currently on karoo pro 1 £29.99 and kc talk 1 £11.49 = £41.48

So when i found out that i was able to have bundle deals i went off my rocker at them.

I told them that i been over charged by £6.48 per month, and the first 3 months was been over charged by £11.48 So i've told them that they need to credit my account with £40.92 the first 3 months at a discount and the 4 month that im currently in. 
I also told them that if they were unable to do this then they would be reported to ofcom and the current 12 month contract would be terminated, and i would move back over to bt.

Kc said your currently within a 12mths contract and i was liable to charges ie line rental and bb monthly charges. I did point out the fact that were charging more than they adveritse for a product, and that it was fraud, and overcharging. I did point again they just needed to credit the account with £40.92 and the matter would be forgotten.

I'll have to get a senior manager to get in contact with you!!! Said the kc customer service agent.

We'll see what happens

[Scotty]

Its very wrong that they do not make you aware, and make it clear, of all the offers which are available to you, and I hope you can get refunded some money.

However, I don't think you will, because the fact that they have the bundles there in the small print, means that they have covered themselves.

I don't know what made you go with Karoo in the first place living in Driffield! You live and learn I guess.

[adamr8965]

Reason i went with karoo was the higher speeds that are on offer. Theres talktalk and sky on llu, but talktalk must be avoided at all costs. It shouldnt be much longer untill the fttc comes here. Then i'll be off.

[dunny]

when bundles become avalible karoo can rather A: switch me to a bundle offer without going into another 18 month contract B: ram it i wont pay them

i only got till april on my kc contract then im gonna cancel anyway

[jamadams]

Reckon those prices are an indication of what the Hull folks will be offered?

[bobthebuilder]

looking at the bundle price there i wil be paying the same as i would do now .
think i might get a loan from the bank and ditch karoo

130k asec on usenet and http at 11am is very poor

[adamr8965]

The manager at customer services run this morning, now on talk and surf plus £30.00 first 3 months and then £35.oo there after.

[dunny]

what about the money they robed you of

[adamr8965]

Nope didnt get it back. Could be arsed with and arugument so didnt bother, its still much cheaper than im on.

Plus i dont suffer from slow downs on the evening unlike most people. So im happy for now.