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stormy
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« on: October 17, 2010, 09:58:04 am » |
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Hi,
Anyone having trouble with Karoo this morning? My line is up but I keep losing PPP connection. Is it just me?
Having to post this on the mobile.
Mike
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karlwb
Receptionist
Posts: 16
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« Reply #1 on: October 17, 2010, 10:08:46 am » |
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Hi,
We are having the same problem, so It's not just you.
Keeps going on and off every few seconds although our ADSL connection is steady.
Karl
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commandergc
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« Reply #2 on: October 17, 2010, 10:11:10 am » |
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Karoo is having routing issues again going by my traceroutes. Seems something broke after their main network.
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w00ble
Receptionist
Posts: 18
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« Reply #3 on: October 17, 2010, 10:13:34 am » |
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Also here as well started at 9:35
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stormy
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« Reply #4 on: October 17, 2010, 10:14:02 am » |
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Karoo is having routing issues again going by my traceroutes. Seems something broke after their main network.
Well my router reports the PPP link is down when it happens, which means I can't even get to the Karoo network so not sure. Help desk are as 'helpful' as ever "Well we can't confirm there is a problem", "a few people are reporting the same thing" but "Our engineering team are not away of any problems". Hmmm |
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« Last Edit: October 17, 2010, 10:16:51 am by stormy »
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bobthebuilder
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« Reply #5 on: October 17, 2010, 12:04:17 pm » |
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had problems here 2
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dave666
Tech Support
Broadband Provider: Karoo
Posts: 79
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« Reply #6 on: October 17, 2010, 12:52:35 pm » |
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Had same problems here too, all seems fine atm now.
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ADSL Link Downstream Upstream
Connection Speed 13306 kbps 1023 kbps
Line Attenuation 36 db 10.5 db
Noise Margin 8 db 8 db
HU6 postcode area..
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ScottAngry
Tech Support
Broadband Provider: KAROO & BT
Posts: 33
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« Reply #7 on: October 27, 2010, 05:03:37 pm » |
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I have both a residential and business account with Karoo, I have received a letter of apology for the business account, suggesting service is 99.98% available, so that makes me think perhaps the residential users are more impacted than business maybe ?
Wonder what the ratio of residential to business is, and why I have yet to see an apology for the residential.....
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dunny
Guest
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« Reply #8 on: October 27, 2010, 06:45:28 pm » |
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I have both a residential and business account with Karoo, I have received a letter of apology for the business account, suggesting service is 99.98% available, so that makes me think perhaps the residential users are more impacted than business maybe ?
Wonder what the ratio of residential to business is, and why I have yet to see an apology for the residential.....
makes you think maybe they value there business customers more then there residential customers, business customers have a choice of broadband provider and are more likely to switch , residentail customers dont have a choice, unless you know about these wifi companys. same old karoo |
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Ace247
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« Reply #9 on: October 27, 2010, 07:57:01 pm » |
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same old karoo Yep...Sherman Tankers...  |
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Hígh Treason
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« Reply #10 on: October 27, 2010, 08:04:12 pm » |
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Residential customers do not get letters of apology. I don't think ANY provider would send you one, Quickline certainly doesn't.
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dunny
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« Reply #11 on: October 27, 2010, 08:22:10 pm » |
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Residential customers do not get letters of apology. I don't think ANY provider would send you one, Quickline certainly doesn't.
before you comment get in the know i used to work for talk talk and if any of there customers experiance downtime you get a letter of appology, i used to get customers calling me regarding there download even tho i work in sales |
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Hígh Treason
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« Reply #12 on: October 27, 2010, 08:26:06 pm » |
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Before you comment, do some research, I used to work for TalkTalk and if any of their customers experiance downtime, they are sent a letter of appology, I used to get customers calling me regarding their download even though I work in sales.
Corrected for others, because I found that hard to read. That's a rarity, I do like TalkTalk, but I've never heard of them doing that for any of the people I know that use their service. There are certainly no other providers that do this. |
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« Last Edit: October 27, 2010, 08:43:08 pm by High Treason »
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dunny
Guest
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« Reply #13 on: October 27, 2010, 08:42:01 pm » |
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talk talk do do this but its when they first started out as a company, if they do this today i dont know i dont work for them anymore but i know friends who are with them and they have had letters about outages and stuff, planned maintance ect.. an exchange when down for around 30 customers i think and they all got letters
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ScottAngry
Tech Support
Broadband Provider: KAROO & BT
Posts: 33
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« Reply #14 on: October 27, 2010, 10:05:15 pm » |
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It is not unknown for KC to write to all of it's customer base to make an apology, I recall one such email sent around 24months ago, when the entire Karoo fell off the net, it made the register http://www.theregister.co.uk/2008/01/23/karoo_outage/Anyway, it makes me smile that they write to business users, even issuing the network status page for upcoming work Which I dont think is easy to find for residential customers http://www.k-c.co.uk/networkupgrade(Which was actually typed incorrectly in the letter - attention to detail....) Oh and by the way, isn't NGN Next Generation Network and not... as KC state 'we are upgrading our network to what is known as a Network Generation Network or NGN.' I have no axe to grind either way, I believe the recent bundling approved by OFCOM can only lead to less competition.... http://top10.com/broadband/news/2010/09/talktalk_highly_critical_of_karoo_broadband_bundle_plan/ |
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« Last Edit: October 27, 2010, 10:09:09 pm by ScottAngry »
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