Karoo problems 17th October 10am

[miken]

@KarooBroadband http://bit.ly/a29zEp Network Generation Network = Next Generation Network

Anyway, it makes me smile that they write to business users, even issuing the network status page for upcoming work
Which I dont think is easy to find for residential customers

http://www.k-c.co.uk/networkupgrade
(Which was actually typed incorrectly in the letter - attention to detail....)
Oh and by the way, isn't NGN Next Generation Network and not... as KC state
'we are upgrading our network to what is known as a Network Generation Network or NGN.'

Hmm that page is hard to find, I could only see it on site map at the bottom.
Wonder if the changes will actually make any noticable difference to users.

I'm less than 2 hours off 10 days uptime KC seems to work very well, but it does appear when it does go down the whole network does :S

[ScottAngry]

Agreed , uptime is  good, but resilience is  poor, redundancy requires investment and investment is cost. I suspect it is a balanced approach.

If you could imagine an ISP like BT failing over and disconnecting a high proportion of the UK for several hours, it would not be tolerated.

I have the option to use both KC and BT in my local area, so hop onto a FON network or similar when KC does stall.

[dunny]

Before you comment, do some research, I used to work for TalkTalk and if any of their customers experiance downtime, they are sent a letter of appology, I used to get customers calling me regarding their download even though I work in sales.

Corrected for others, because I found that hard to read.

That's a rarity, I do like TalkTalk, but I've never heard of them doing that for any of the people I know that use their service. There are certainly no other providers that do this.

btw this is a forum not an english leason sort yourself out you self obsessed mug,

Just because you was proven wrong you come out with your stupid replys that got you hated by people in the first place, if you dont like it GO HOME im sure you wont be missed

No wonder people think your a prick but for some reason the admins like to protect you.

hail churchhill





 

[richardmyers]

Before you comment, do some research, I used to work for TalkTalk and if any of their customers experiance downtime, they are sent a letter of appology, I used to get customers calling me regarding their download even though I work in sales.

Corrected for others, because I found that hard to read.

That's a rarity, I do like TalkTalk, but I've never heard of them doing that for any of the people I know that use their service. There are certainly no other providers that do this.

btw this is a forum not an english leason sort yourself out you self obsessed mug,

Just because you was proven wrong you come out with your stupid replys that got you hated by people in the first place, if you dont like it GO HOME im sure you wont be missed

No wonder people think your a prick but for some reason the admins like to protect you.

hail churchhill





 

See my reply in the airnet here I come thread please.

Back on topic.

I remember the letter they sent out a few years back, then a few months later didn't it all go down again in the same manner?

It'd be interesting to see which ISPs do send out letters these days.