alimonkey
Receptionist
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« on: November 12, 2010, 10:36:26 pm » |
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I live in the Beverley villages, and as such have a fairly slow broadband speed, usually around 3meg on the old packages. About 3 months ago we upgraded to one of the new packages and were getting a consistent speed of around 3.5meg.
This week however, our speed dropped to 1.5meg, and now is at a paltry 1meg. Checked everything I could hardware wise, swapped out router cables, swapped out microfilters, tested my router at someone else's house, all was working well. So I rang Karoo on Wednesday and they did a line test and said they detected a fault and they sent an engineer out this morning to replace our master socket. But it's made no difference. Rang back this afternoon and got pretty short shrift from tech support along the lines of nowt we can do til we get the log updated from the engineer, but he left the house saying all was well as far as he was concerned. But it clearly isn't, something has happened to affect our connection. Any ideas/suggestions on how to get this resolved, the chap I spoke to this afternoon was pretty dismissive.
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richardmyers
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« Reply #1 on: November 12, 2010, 10:56:38 pm » |
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I live in the Beverley villages, and as such have a fairly slow broadband speed, usually around 3meg on the old packages. About 3 months ago we upgraded to one of the new packages and were getting a consistent speed of around 3.5meg.
This week however, our speed dropped to 1.5meg, and now is at a paltry 1meg. Checked everything I could hardware wise, swapped out router cables, swapped out microfilters, tested my router at someone else's house, all was working well. So I rang Karoo on Wednesday and they did a line test and said they detected a fault and they sent an engineer out this morning to replace our master socket. But it's made no difference. Rang back this afternoon and got pretty short shrift from tech support along the lines of nowt we can do til we get the log updated from the engineer, but he left the house saying all was well as far as he was concerned. But it clearly isn't, something has happened to affect our connection. Any ideas/suggestions on how to get this resolved, the chap I spoke to this afternoon was pretty dismissive.
Keep at them. Thats the best you can do really. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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Ace247
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« Reply #2 on: November 12, 2010, 11:28:11 pm » |
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Yeah like richard said keep pestering, this is however a familiar tale you tell...  |
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alimonkey
Receptionist
Posts: 27
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« Reply #3 on: November 16, 2010, 02:12:34 pm » |
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Managed to get up to 2meg yesterday with the help of the tech support team. But then after a twitter convo KC rang me this morning with this news: http://twitwall.com/view/?what=0A0B000001So hopefully there will be much improvement next week, I shall report back  |
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Ace247
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« Reply #4 on: November 16, 2010, 02:46:46 pm » |
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So hopefully there will be much improvement next week, I shall report back Nice one Ali...good luck bud... |
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GarethG
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« Reply #5 on: November 16, 2010, 03:46:48 pm » |
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I hate seeming negative with almost every post I do here, but although this improvement is a leap in the right direction it is still far behind what everyone else in the uk is able to get. By the time KC have finished with these upgrades, which seem to be just shortening the length and adding stronger equipment, it is still not even breaking par with other ISP's.
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bashdabish
Guest
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« Reply #6 on: November 16, 2010, 05:59:10 pm » |
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I hate seeming negative with almost every post I do here, but although this improvement is a leap in the right direction it is still far behind what everyone else in the uk is able to get. By the time KC have finished with these upgrades, which seem to be just shortening the length and adding stronger equipment, it is still not even breaking par with other ISP's.
A small proportion of other ISP customers get anywhere near the speeds advertised so don't believe the adverts. |
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GarethG
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« Reply #7 on: November 16, 2010, 07:22:35 pm » |
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Yeah I know a few people in liverpool that have just had to switch from one ISP to a another. We sometimes play games and his connection was awful, much worse than what we have.
Not quite sure what the problem was with it but he used to get (before switching) about 40Mb download speeds, but for gaming it was the worst I have seen. It used to be a cable fibre connection but now he moved back to adsl2 and everything is fine despite losing download/upload speed
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« Last Edit: November 16, 2010, 07:24:07 pm by GarethG »
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stormy
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« Reply #8 on: November 17, 2010, 10:36:53 am » |
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Yeah I know a few people in liverpool that have just had to switch from one ISP to a another. We sometimes play games and his connection was awful, much worse than what we have.
And there lies the entire problem we have here, he was able to switch until he found something he was moderately happy with, not for us. |
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grabo1530
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« Reply #9 on: November 18, 2010, 08:58:56 am » |
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Whats the point of higher connection speeds when the throughput is throttled ?
you get what you are given not what you pay for !
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Ace247
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« Reply #10 on: November 18, 2010, 09:13:45 am » |
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you get what you are given not what you pay for !
 That's true..I Like that.. |
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alimonkey
Receptionist
Posts: 27
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« Reply #11 on: December 09, 2010, 11:04:42 am » |
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From bad to ridiculous  |
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alimonkey
Receptionist
Posts: 27
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« Reply #12 on: December 09, 2010, 12:13:14 pm » |
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Run around AGAIN this morning - what a useless set of muppets. I may get a phone call tomorrow from an engineer now. Gee thanks, so generous of you. Now seriously investigating alternatives, KC you suck big time.
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alimonkey
Receptionist
Posts: 27
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« Reply #13 on: December 15, 2010, 01:41:26 am » |
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Well eventually I was cut off altogether about a week ago. Our line was upgraded this weekend, and after the upgrade, I still couldn't connect. Took my router round to someone else's house, it worked fine, so I brought their router round to mine. And my broadband works again. For reference, the router I was using was a D-Link DSL-2740B (which I've been using, without problem for a year), and it would appear that this router WILL NOT connect to Karoo broadband after the upgrade to our exchange. Plugged it in at someone else's house and it connected straight away, plugged their Netgear DG834G into my line and it worked straight away. Tech support are as confused as I am.
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