Karoo Speed - Business supplier wanting help

[4IT]

Hi Happy Karoo users.

I'm a network engineer who has several customers dotted around Yorkshire.  Many of my customers are based in Hull.  During the last few weeks i've been struggling with remote access - perhaps the main secondary reason a business would have broadband.

I've noticed that I cannot maintain stable RDP or VPN sessions to my clients networks.  They seem to drop every few minutes.  Most of the customers in BT land are OK - no problem with them. 

I'm wondering if Karoo are trying to force these customers onto their managed Cisco based services?  Maybe that's not the main issue.  Obviously the main issue is that there is nobody else we can use so far.

 A lot of my customers are on the silver package with it's 832Kbps upload speed.  You'd think that would give u a great speed with RDP - that only requires 28.8Kbps generally.  Even this fails.

One thing I have noticed is that Karoo has been slow since they had that disaster 3-4 weeks ago?   I think it's more simultaneous connections than raw speed - I still achieve 600-800Kpbs on occasion.  I'd like anybody that has noticed the same thing and works with business IT support to contact me and let me know their stories so I can make a case to KC to sort this out.  If you can provide stats, great.

Cheers

Simon

[dylan]

Hi there 4IT.

Within the KC network (as I'm based in Hull) I can maintain stable VPN and RDP connections to other machines within Hull.

Recently I've been doing some work on two different servers (on two different US networks) in the US, and have found that SSH sessions have been dropped a couple of times (perhaps once every hour or so) to both of them.

I just put this down (at the time) to network conditions between us and the US. I suppose it could be KCs network however if you're also having difficulty in maintaining a stable connection.

Cheers

Dyls.

[Fastethernet]

Hi 4IT

I run RDP sessions and VPN's from , within and into Krapoo cloud, I haven't seen any disconnection problems. Having said that it's possible a boarder router which you are hitting could be dropping packets, have you run any tests? Are you seeing disconnections from just one BT site to Krapoo site or various BT sites? Maybe posting a traceroute would help, obviously exclude any sensitive IP addresses.

[MarkF]

I've noticed that I cannot maintain stable RDP or VPN sessions to my clients networks. They seem to drop every few minutes. ... been slow since they had that disaster 3-4 weeks ago?

I'm a VPN novice, but would guess at physical-layer disruptions, which might not be alerted by their web-browser. Karoo might clarify any line-events, unless they've System Maintenance/Error Logging turned-on for their Router/Modem and its Log's haven't a narrow time-span due to spurious data.

Tunnels created by Check-Point's VPN-1 client seem isolated from the Router's re-dialing, and their client seems even to ride-out new IP-Addresses + NAT, but the Citrix Presentation-Server Webclient crashes and can even leave remote Applications open.

After the 23-Jan crash, an automated message advised callers to turn their Routers OFF/ON. Needed to unhook both mains+DSL from mine, which was recursively dropping its line.

[Hobbisbang]

switch it off and on again !!!