NextGenUs show KC how it should be done in Hull !!!

[Project Novo]

Here is a local Company doing a fantastic job - Bring it on in Hull boys !!!!

http://news.bbc.co.uk/1/hi/programmes/click_online/default.stm

PN

[el-ahrairah]

Sounds so bad this but watching the nextgenus projects unravel over the past few months has made me actually realise that we are not anywhere near to the need of such projects as what nextgenus are interested in doing.. Hopefully at some point that will change, But in the meantime its just simply nice to see positive things being done and as @Project Novo has said, to see a local company doing a fantastic job.

Now obviously the reason nextgenus have gone dry on the Hull project proposed earlier this year is because of places such as Ashby, And i suppose i can be man enough to accept these are good priorities for a fledgling company which wants to get maximum media coverage, And not for the reasons of making lots of money, But to prove a point to the big ISP boys out their. And to put any profits back into the communities after projects have been completed, Well who couldnt admire that eh?

Fan-Bloody-Tastic.

[jamadams]

Sorry that you've had a bad experience, Caw. Sadly it seems that some of these companies are a little lacking when it comes to customer service.

[bobthebuilder]

i left bad comments to and got removed and also think they shut there facebook down

spat dummy out i think

[Scotty]

Hi
I have been with NextGenUs for about three weeks, I've had nothing but trouble from day one.
I've had huge amounts of down time, the first day it went off at about 21.30 and didn't come back on until 16:50 the following afternoon, It's been up and down ever since and this Wednesday it went off for over 16 hours!
They were supposed to come and fix it, But haven't bothered and because I made some comments on their FaceBook pages I am now to be cut off and the equipment picked up on Monday, And no I wasn't impolite in any way in fact I've been waiting for over a week for an engineer visit just to realign my radio to another better access point (at least that's what one of their other customers said should be done as he is down my street as well).
My comments were wiped off both their FaceBook pages and then I was unfriended, just so I couldn't make any more posts to other customers asking them to run PingTests to check for Packet loss, That's all I asked was why they don't check the connections on PingTest rather than just test them on SpeedTest.
So I had to go back onto my Karoo account as it's still active for the time being at least until Tuesday, I will have to call Karoo and have the cancellation reversed by Monday 17:00 or I will be without an ISP which I cannot afford as my living is from being able to get onto the 'net.
So, I will never go back to NextGenUs, Not after the way I have been treated, I've never been so disgusted in my life, I even got them some new customers and this is how they thank me. I am appalled and disgusted at their behaviour. Simon and his brother are the ones who installed my equipment, They were very friendly and we were chatting away about al sorts of things so I cannot believe how badly I have been treated by their colleagues.

That is absolutely shocking, sounds like just the company they set out to be the completely opposite of (AirNet).
You should make a thread about this within the NextGenUs part of this forum, maybe somebody with some information will reply to you.

[Scotty]

You have done nothing wrong, and it is completely disgraceful the way you have been treated!

I really hope you manage to get this resolved with minimal problems, because you don't deserve any-more. It sounds like me, when I was with Air Net, and that caused me much irritation I could have done without, so I know how you feel.
I have had experience with NGU, and I am completely baffled as to why they are acting like this - at the start they were excellent.
I see multiple customers all with problems on this forum, and they just seem to being ignored, I don't know what's going on, but its not good.

I personally will not bother with any Wireless internet providers. They all seem to get the same problems, and to me - its just not worth it.

Good luck, and let us know what happens.

[CaW]

Cheers for that and I will let you know, I may not bother with SBB either and just wait for someone to offer FttH instead, Although I can't see that happening what with the costs involved and all, We can all hope and pray, Or at least dream lol

Cheers
Carl

[Djwindas]

fiber aint ever going to happen in hull.

[mattyc]

Cheers for that and I will let you know, I may not bother with SBB either and just wait for someone to offer FttH instead, Although I can't see that happening what with the costs involved and all, We can all hope and pray, Or at least dream lol

Cheers
Carl

I have been with SBB since january 6th this year and generally it is excellent. I have had a few problems but were usually sorted out straight away. They have excellent customer service as well.  I usually get between 18-35Mb down and is very steady. Get in touch with Joe from SBB and see if he can help.

[el-ahrairah]

SBB cannot cover Carl's location, thats 100% the truth (as things stand).

[Hobbisbang]

Due to the nature of the false accusation and defamatory behaviour we are seeking legal advice on this subject.

NextGenus operated a ticket system were by clients issues are resolved on a best endeavours basis even out of hours .

Multiple contacts have been made with this client and we will apprise the situation accordingly.

Kind regards
Simon

[jamadams]

Due to the nature of the false accusation and defamatory behaviour we are seeking legal advice on this subject.

Oh dear, oh dear. I'm having a severe case of deja-vu.

[Hobbisbang]

We are now working with CaW to resolve isseus.

regards

Simon

[el-ahrairah]

Good luck to both parties involved. I hope a resolve is met.

[Scotty]

Good luck to both parties involved. I hope a resolve is met.

Yup!