NextGenUs show KC how it should be done in Hull !!!

[CaW]

Hi
All
I've had a long chat with Simon and he has apologised about the problems I have been experiencing. It was down to one particular individual as Simon has been away for the week elsewhere in the country.
He has promised me that my service will be rectified within the next couple of days.
So as it stands I would like to now publicly apologise to the rest of the NextGenUs team and especially to Simon and also thank Simon for getting in touch as soon as he was informed of the situation.
From my position all I can say to rectify the potential damage I have caused is just to apologise again and state that when you are used to a provider like Kingston Communications, Then I do believe that my lack of trust is, Well, Understandable.
I just hope that my 'Venom' hasn't caused too many people to not at least give NextGenUs a try, Just give them a try and a chance to prove themselves to you.
I hope you will...

Thanks
Carl

[Scotty]

Good stuff, glad everything is sorted, nice one Simon.

[marko]

when you are used to a provider like Kingston Communications, Then I do believe that my lack of trust is, Well, Understandable.

I think you've hit the nail on the head, there!

All the wireless providers have taken on damaged goods because of our long and suffering dealings with KC/Karoo. They tend to be scrutinised to within an inch of their lives daily. They're all small companies compared to KC and have nowhere near the 100 years experience KC can boast so they're bound to have ups and downs while building their networks.

I said a while back, once competition comes to Hull, I will treat my ISP as I do my car insurance and that's exactly what I did 9 months ago when I left Karoo to join Airnet and then again 4 months ago when I left Airnet to join NextGen.

So far, NextGen has been excellent on every level. I suppose that's why I stick up for them like I do when people start having a go at them.  

[CaW]

Hmm, Within an inch, more like Nano Metre lol
But yep you're right, It is because of the way people in this city have been treated.
I myself know only too well how lacking KC are, both on the domestic side and their business side, They messed our own business about for many years, Line transfers went elsewhere, Over charging for 6 year old obsolete PBX's Over a Century's worth of experience, You think they'd be just a bit sharper wouldn't you though?, Oh yes, Lots of dealings with them, And now when anything goes wrong I'm straight on the phone to them and giving them a right bollocking and unfortunately, poor Simon and his team got a bit of that Vitriol aimed at them, For which I am truly sorry.
Hopefully the more people come back and read that the situation is now rectified they'll leave Karoo and go with NGU, I will certainly do all I can to make this happen.


Cheers

[David]

They're all small companies compared to KC and have nowhere near the 100 years experience KC can boast so they're bound to have ups and downs while building their networks.

100 years experience on POTS not networking, easily overlooked but KC is about as good as BT when it comes to networking, 100 years experience with POTS would NOT make them any better with networks in general.

Your point about the wireless providers being small up-start companies is still valid, and i would give them all the support possible instead of mindlessly bashing them, like some forum members here!

[Couchwarrior]

I believe Carl now has a 42mb connection 

[bobthebuilder]

why didnt get that in the first place ?

[marko]

why didnt get that in the first place ?

NextGen wanted to ease him into the super fast speeds! You wouldn't put someone straight into an F1 car when all they'd driven before that was a Reliant Robin. 

[CaW]

I was getting a good speed before, it was just all the down time.
I got just over 50mbps down last night and close to 30mbps up

[Hulligan]

[quote name='CarlAW @ nextgenushull.co.uk forums' timestamp='1307976037' post='532']
I really do hope that you will.
[/quote]

I wont, for now.

That is their official forums and they cant even be arsed to reply to customers on it, goes to show what they think about customer service. Add that to the removal of your comments from the facebook page, deleting said facebook page and starting a new one and its becoming even worse.

Also, what happened to this "rouge employee" that was being an arse to you? Was he/she fired or at least given a bollocking? No-one knows because no-one knows who works for NGU, and it seems no one is interested in being open and honest about who does what.

Im sure i'll be branded another "moaner" who just wants to tarnish ngu's reputation, but thats not the case, and to be honest, i really couldnt give a fig what you think. I wanted to switch, and was going to, but the longer i watch ngu's service the less inclined im i am as it all seems a bit of a shambles.

Small company or not, the first thing you need to do is be open, honest, and treat your customers properly, or you wont have any customers at all.

Sort it out NGU.

YOU should be responding publicly to issues raised, instead of posting a million facebook speedtest updates an hour or begging me to tell my friends and get you 1000 users on your facebook page and maybe, MAYBE i'll start trusting you enough to want to give you my money.

Until then, not a chance.

[CaW]

Hi
I'm sorry you feel that way, And of course it's your choice, But for obvious reasons I have apologised to the NGU team.
It was all a bit blown out of proportion, Honestly their is nothing secretive nor sinister about NGU, They were set up as a group of individuals trying to drag Kingston upon Hull and remote areas of the United Kingdom which do not have decent Internet provision, Out of the dark ages (digital dark ages).
The speeds are unrestricted, But for now they do impose a 5gb a day limit on downloads, Although unless you really do regularly exceed this, Their is no visible penalty.
All I can suggest is that if you wish to, Please ask other customers, Perhaps their maybe people in your area who are with NGU, But what ever you do, Please don't take this incident as a regular occurrence, Because this would be untrue.

Thanks
Carl

[richardmyers]

[quote name='CarlAW @ nextgenushull.co.uk forums' timestamp='1307976037' post='532']
I really do hope that you will.

I wont, for now.

That is their official forums and they cant even be arsed to reply to customers on it, goes to show what they think about customer service. Add that to the removal of your comments from the facebook page, deleting said facebook page and starting a new one and its becoming even worse.

Also, what happened to this "rouge employee" that was being an arse to you? Was he/she fired or at least given a bollocking? No-one knows because no-one knows who works for NGU, and it seems no one is interested in being open and honest about who does what.

Im sure i'll be branded another "moaner" who just wants to tarnish ngu's reputation, but thats not the case, and to be honest, i really couldnt give a fig what you think. I wanted to switch, and was going to, but the longer i watch ngu's service the less inclined im i am as it all seems a bit of a shambles.

Small company or not, the first thing you need to do is be open, honest, and treat your customers properly, or you wont have any customers at all.

Sort it out NGU.

YOU should be responding publicly to issues raised, instead of posting a million facebook speedtest updates an hour or begging me to tell my friends and get you 1000 users on your facebook page and maybe, MAYBE i'll start trusting you enough to want to give you my money.

Until then, not a chance.
[/quote]

Re-read the thread, CaW had the facebook page removed... Not NextGenUs.

[Project Novo]

I dont think that publically slating those trying to deliver services in competition against KC in the Hull area is a good idea.

As if KC wouldnt have had problems as a start up in 1904 !!!!

I think its shameless for members to slate alternative KC competitors publically in these forums when we should be encouraged the efforts and sorting out issues privately as they bring in cheaper services and competition which will eventually force cheaper pricing from KC.

Yes, there are going to be problems due to NextGenUs trying to develop other services outside the Hull area to be able make the money to properly invest in the area and that takes time.

At least the likes of NextGenUs, Sure Broadband and Airnet are preapred to give it a go. 


   

[el-ahrairah]

Here Here. This is certainly a valid point which is often completely overlooked.

Well said @Project Novo.