Problems With Game Server Pings

[Andyucs]

Email i Sent to Kcom

Hi there
 
can you hep me out
 
im getting high pings on a game server box i host in the docklands
 
 
217.146.93.99:28940

217.146.93.100:28940
 
217.146.93.101:28940
 
217.146.93.102:28940
 
217.146.93.103:28940
 
217.146.93.104:28940
 
all pings have gone throught the roof
 
we use to have 6 hops to our server and it was producing very good pings
 
now its 12 or over hops to the server
 
the ip that seems to be causing the problem is after the manchester exchage on ip 194.117.136.217
 
can some one confirm that there is an isue and will it be fixed
 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
 
C:\Documents and Settings\FlatLiner>tracert 217.146.93.100:28940
Unable to resolve target system name 217.146.93.100:28940.
 
C:\Documents and Settings\FlatLiner>tracert 217.146.93.100
 
Tracing route to Service.alpha-networks.co.uk [217.146.93.100]
over a maximum of 30 hops:
 
  1     *        *        1 ms  www.routerlogin.com [192.168.0.1]
  2     9 ms    13 ms     9 ms  adsl-77-86-9-254.karoo.KCOM.COM [77.86.9.254]
  3     8 ms     9 ms     8 ms  vlan-351.nr6.civ.ipc.kcom.com [10.102.241.33]
  4     9 ms     8 ms     8 ms  po4.nr6.civ.ipc.kcom.com [10.102.240.221]
  5    11 ms    11 ms    11 ms  vlan-959.er10.trf.ipc.kcom.com [10.102.59.6]
  6    12 ms    12 ms    12 ms  manap.net [212.121.34.55]
  7    66 ms    67 ms    66 ms  194.117.136.217
  8   112 ms    62 ms    63 ms  194.117.136.178
  9    62 ms    60 ms    61 ms  194.117.136.150
 10    59 ms    59 ms    60 ms  194.117.136.166
 11    69 ms    61 ms    61 ms  tele2-gw4.telewest.net [194.117.136.197]
 12    57 ms    58 ms    56 ms  telewest.transit.as25369.net [194.117.147.66]
 13    61 ms    63 ms    62 ms  Service.alpha-networks.co.uk [217.146.93.100]
 
Trace complete.
 
C:\Documents and Settings\FlatLiner>tracert 217.146.93.102
 
Tracing route to Service.alpha-networks.co.uk [217.146.93.102]
over a maximum of 30 hops:
 
  1     1 ms     *        *     www.routerlogin.com [192.168.0.1]
  2    11 ms     9 ms     8 ms  adsl-77-86-9-254.karoo.KCOM.COM [77.86.9.254]
  3     8 ms     9 ms     8 ms  vlan-351.nr6.civ.ipc.kcom.com [10.102.241.33]
  4     9 ms    13 ms     9 ms  po4.nr6.civ.ipc.kcom.com [10.102.240.221]
  5    17 ms    11 ms    11 ms  vlan-959.er10.trf.ipc.kcom.com [10.102.59.6]
  6    14 ms    13 ms    12 ms  manap.net [212.121.34.55]
  7   134 ms    67 ms    69 ms  194.117.136.217
  8   125 ms    63 ms    64 ms  194.117.136.178
  9    73 ms    75 ms    75 ms  194.117.136.150
 10   164 ms   232 ms   135 ms  194.117.136.166
 11    71 ms    73 ms    73 ms  tele2-gw4.telewest.net [194.117.136.197]
 12    74 ms    76 ms    80 ms  telewest.transit.as25369.net [194.117.147.66]
 13    78 ms    80 ms    80 ms  Service.alpha-networks.co.uk [217.146.93.102]
 
Trace complete.
 
C:\Documents and Settings\FlatLiner>tracert 217.146.93.99
 
Tracing route to Service.alpha-networks.co.uk [217.146.93.99]
over a maximum of 30 hops:
 
  1     *        *       35 ms  www.routerlogin.com [192.168.0.1]
  2     9 ms     8 ms     9 ms  adsl-77-86-9-254.karoo.KCOM.COM [77.86.9.254]
  3     9 ms     9 ms     8 ms  vlan-301.nr5.civ.ipc.kcom.com [10.102.241.1]
  4    73 ms    18 ms    13 ms  po4.nr5.civ.ipc.kcom.com [10.102.240.213]
  5    13 ms    13 ms    14 ms  vlan-959.er10.trf.ipc.kcom.com [10.102.59.6]
  6    12 ms    11 ms    11 ms  manap.net [212.121.34.55]
  7    20 ms    20 ms    20 ms  194.117.136.221
  8    20 ms    20 ms    20 ms  194.117.136.150
  9    20 ms    20 ms    20 ms  194.117.136.166
 10    20 ms    20 ms    20 ms  tele2-gw4.telewest.net [194.117.136.197]
 11    26 ms    21 ms    20 ms  telewest.transit.as25369.net [194.117.147.66]
 12    18 ms    19 ms    18 ms  Service.alpha-networks.co.uk [217.146.93.99]
 
Trace complete.
 
C:\Documents and Settings\FlatLiner>tracert 217.146.93.104
 
Tracing route to Service.alpha-networks.co.uk [217.146.93.104]
over a maximum of 30 hops:
 
  1     *        *        *     Request timed out.
  2     9 ms     9 ms     8 ms  adsl-77-86-9-254.karoo.KCOM.COM [77.86.9.254]
  3     9 ms    15 ms     8 ms  vlan-351.nr6.civ.ipc.kcom.com [10.102.241.33]
  4    20 ms     9 ms    10 ms  po4.nr6.civ.ipc.kcom.com [10.102.240.221]
  5    13 ms    12 ms    11 ms  vlan-958.er10.trf.ipc.kcom.com [10.102.58.6]
  6    12 ms    12 ms    11 ms  manap.net [212.121.34.55]
  7    63 ms    73 ms    63 ms  194.117.136.217
  8    68 ms    68 ms    68 ms  194.117.136.178
  9    98 ms   200 ms   203 ms  tele1-know-rab.telewest.net [194.117.136.158]
 10    70 ms    72 ms    71 ms  194.117.136.174
 11    74 ms    75 ms    75 ms  tele2-gw4.telewest.net [194.117.136.197]
 12    69 ms    72 ms    66 ms  telewest.transit.as25369.net [194.117.147.66]
 13    67 ms    67 ms    67 ms  Service.alpha-networks.co.uk [217.146.93.104]
 
Trace complete.
 
C:\Documents and Settings\FlatLiner>
 
Regards Andy

Lets see what they say or do

[dylan]

Hi Andy,

Yeah, I'm seeing the problem too.

Code:

traceroute to 217.146.93.104 (217.146.93.104), 30 hops max, 40 byte packets
 1  my-router (192.168.1.1)  2.644 ms  3.318 ms  4.023 ms
 2  adsl-77-86-111-254.karoo.KCOM.COM (77.86.111.254)  11.138 ms  13.060 ms  14.764 ms
 3  vlan-351.nr6.civ.ipc.kcom.com (10.102.241.33)  16.721 ms  18.408 ms  20.805 ms
 4  po4.nr6.civ.ipc.kcom.com (10.102.240.221)  22.061 ms  24.050 ms  25.972 ms
 5  vlan-957.er10.trf.ipc.kcom.com (10.102.57.6)  30.912 ms  32.636 ms  34.331 ms
 6  manap.net (212.121.34.55)  36.553 ms  30.422 ms  32.521 ms
 7  194.117.136.221 (194.117.136.221)  208.664 ms  165.860 ms *
 8  194.117.136.150 (194.117.136.150)  22.548 ms  20.992 ms  22.872 ms
 9  194.117.136.166 (194.117.136.166)  24.753 ms  23.610 ms  25.208 ms
10  tele2-gw4.telewest.net (194.117.136.197)  27.016 ms  25.878 ms  27.492 ms
11  telewest.transit.as25369.net (194.117.147.66)  28.046 ms  26.396 ms  28.518 ms
12  Service.alpha-networks.co.uk (217.146.93.104)  30.636 ms  22.526 ms  22.675 ms

I'm not a networks expert but it seems that KC peer with Telewest at the Manchester Network Access Point, it would appear that Telewest have a router involved somewhere along the line that is either overloaded or jiggered. This could be what is causing your ping spikes.

I checked out the info from your gaming server provider and it looks like they have a gigabit feed to Telewest. That'll be why traffic is crossing from KC to Telewest at Manchester to get to your server.

If Fastethernet is about he'll no doubt point you in the right direction (and tell me I'm full of rubbish!) as he knows what he's on about re: networks.

[Andyucs]

Dylan thanks for your reply

but the karoo help desk said

because the wind is blowing out onto the north sea and not south we are having some issues but do try the following

turn all lights off in the house

turn telly off

unplug all microfilters

turn off all laptops and computers

and remember the good old days


 

[Robo]

Yes sounds about their level of expertise 

[Fastethernet]

Hi Andyucs,

Welcome to the forum 

I have run some tests from several networks outside of Krapoo, from other networks there are only 6 hops and the latency is low. There seems to be an issue with the Telewest routers Krapoo's traffic is being routed by, a few of them keep spiking high latency. I would speculate Krapoo have either lost a link to telewest and are having to use another route or Krapoo have changed service providers. If its the former then sit tight, Krapoo will only flap for a week or so and get the link up again, if it's the latter then start looking for another hosting company 

[Andyucs]

Thanks for help

been with my hoster for nearly 2 years now

i suppose the only way to win is colocate my gaming server is at karoo's kingson House

but as usual what costs me £100 per month colaction in London l would be talking £1000 per month in Hull

i did complain to kcom before over this when we could not even ping our server

i asked help desk to let me speak to a manager

they did let me and he assured me there was no problems untill i asked him to do a trecert and it was fixed within 2 hours

we can only pray as this has now been going on for over a week now

[Andyucs]

Reply From Kcom

Thank you for your email to Technical Support.

I've just run traceroutes to all of your servers, and they all now take 10
or 11 hops and have low ping times.
Are you still experiencing this issue?

Should you require any further technical assistance, please don't hesitate
to get back in touch.


asked him to check tonight as they have settled

[The Dominator]

Keep us all informed Andyucs, this may be one of those post (rare!) that get moved to the praise thread....

 


maybe....

[Andyucs]

Todays report from cold hull

is pings are doing fine

news at 11 trevor mcdoughnut