Improved since calling support.

Pinging
www.bbc.net.uk [212.58.246.95] with 32 bytes of data:
Reply from 212.58.246.95: bytes=32 time=43ms TTL=56
Reply from 212.58.246.95: bytes=32 time=23ms TTL=56
Reply from 212.58.246.95: bytes=32 time=31ms TTL=56
Reply from 212.58.246.95: bytes=32 time=22ms TTL=56
Reply from 212.58.246.95: bytes=32 time=21ms TTL=56
Reply from 212.58.246.95: bytes=32 time=22ms TTL=56
Reply from 212.58.246.95: bytes=32 time=15ms TTL=56
Reply from 212.58.246.95: bytes=32 time=26ms TTL=56
Reply from 212.58.246.95: bytes=32 time=48ms TTL=56
Reply from 212.58.246.95: bytes=32 time=27ms TTL=56
Reply from 212.58.246.95: bytes=32 time=27ms TTL=56
Reply from 212.58.246.95: bytes=32 time=27ms TTL=56
Reply from 212.58.246.95: bytes=32 time=17ms TTL=56
Reply from 212.58.246.95: bytes=32 time=21ms TTL=56
Reply from 212.58.246.95: bytes=32 time=24ms TTL=56
Reply from 212.58.246.95: bytes=32 time=24ms TTL=56
Reply from 212.58.246.95: bytes=32 time=49ms TTL=56
Ping statistics for 212.58.246.95:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 49ms, Average = 27ms