Odd Karoo Problem (Probably not that odd...)

[kemistry]

Ok, so, we moved into a house on Thoresby Street a few months ago. After getting karoo mid2 set up, i found the line would connect at around 10/11mb but constantly disconnect, latency was also unusually high at around 70/80ms. Obviously after ringing them up, they lowered the connection speed to 6mb and took interleaving off. Now i thought the reason was down to having an old router that couldnt handle the line...
I now have one of their own Thomson routers after the wireless packed in on my old one, and im still getting the same story. They say i should be seeing a connection of around 11/12mb, however they wont put it above 7mb due to it dropping constantly. The old "Its probably something your end" came out a few times, but im just wondering where i stand with getting an engineer out to check the line? Or will they not do this?

My lines stats are...

Uptime:   0 days, 2:02:12

DSL Type:   G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:   1,021 / 7,168

Data Transferred (Sent/Received) [kB/kB]:   0.00 / 0.00

Output Power (Up/Down) [dBm]:   12.5 / 19.0

Line Attenuation (Up/Down) [dB]:   20.0 / 36.0

SN Margin (Up/Down) [dB]:   12.0 / 8.5

Vendor ID (Local/Remote):   TMMB / BDCM

Loss of Framing (Local/Remote):   33 / 0

Loss of Signal (Local/Remote):   3 / 0

Loss of Power (Local/Remote):   0 / 0

Loss of Link (Remote):   0

Error Seconds (Local/Remote):   5 / 0

FEC Errors (Up/Down):   0 / 0

CRC Errors (Up/Down):   0 / 509

HEC Errors (Up/Down):   0 / 373

Anything over 7mbps and the CRC/HEC errors go absolutely mental...i had 11,000 CRC errors after being connected for 9 minutes @ 9mbps

[Djwindas]

just ring 606101 and get kappoo to chnage your profile.. and try a thew different ones.  chnage microfilter and just try another router just incase

[Mardoxx]

"Its probably something your end"

Cabling from your master socket to sockets in your house could be poor, or you have too many phones connected [there's a technical name for it, but I can't remember]. -- that's my guess

We have 2 lines in our house, one dedicated for broadband and one for voice. The one for broadband supports up to 13Mb/s which lies at a stable ~12Mb/s. The one which carries the calls can support a maximum of 12Mb/s but is only stable at 7Mb/s. Even though they are the same distances from the master sockets to the sockets where the router connects the max speeds they can handle vary a lot, probably just due to the secondary line being newer.

[kemistry]

Turns out it was the extension. After being told by 3 seperate people who specified that the engineer visit was Unchargable (Their words, not mine), theyve slapped a £100 charge on our bill for him to come round and cut a cable

[mrX]

Have you questioned the charges? I would speak to customer services, cause if you was told you wouldn't be charged, and have been then I would ask for them to look into it further.