Gill2010
Receptionist
Posts: 19
|
 |
« on: June 13, 2011, 07:29:19 am » |
|
I have just had Sky installed (yesterday)and the box is connected to the same phone socket as my computer. Now I have found when I switch my computer on, the little tv screens on the bottom right hand side have like a yellow exclaimation mark against them and when I click on it, it says I have 'Limited or no connection' I click on repair and it says it is 'repairing my IP address' Usually that doesn't work so I switch off, unplug, leave it a few mins then try again. After a while, router has 4 green lights on, it says I am connected yet I cannot access e mails, IE and Firefox wont open either. This morning I unplugged the Sky box and computer works fine. Is there some kind of problem with connections or whatever, or was yesterday just a bad day for Karoo? I tried ringing but was 12th in a queue so I assume there was some kind of glitch.
|
|
|
|
|
Logged
|
Phil Brown, you rock my world ...
|
|
|
Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
|
|
« Reply #1 on: June 13, 2011, 08:32:28 am » |
|
Make sure you have a micro-filter plugged in for the Sky Box.
|
|
|
|
|
Logged
|
|
|
|
|
chriscoates81
|
|
« Reply #2 on: June 13, 2011, 09:29:08 am » |
|
I don't have my sky box plugged into the phone line and ive never had any problems. When I first had it installed i thought it needed to be plugged in but the guy said its just for pay per view stuff. I know its mentioned in the contract but I don't think they normally check.
|
|
|
|
|
Logged
|
|
|
|
Gill2010
Receptionist
Posts: 19
|
|
« Reply #3 on: June 13, 2011, 09:45:06 am » |
|
Yeah there is a micro filter on it. (Thanks for that) Scotty. Thanks also to Chris for your comment. I think my best bet is just to leave sky unplugged until I need it. Apparently my brother in law does it all the time and it's never affected him. I was thinking of getting another socket put in upstairs but with the prices Karoo charge, I dont think I'll bother  |
|
|
|
|
Logged
|
Phil Brown, you rock my world ...
|
|
|
Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
|
|
« Reply #4 on: June 13, 2011, 11:35:42 am » |
|
I don't have my sky box plugged into the phone line and ive never had any problems. When I first had it installed i thought it needed to be plugged in but the guy said its just for pay per view stuff. I know its mentioned in the contract but I don't think they normally check.
Wow, you lucky boy! We had our sky box unplugged for a few months, and ended getting charged £40-50 per month (can't remember exact figure), it was unplugged. Apparently they 'wrote' to us, which they did not. It's plugged in for various reaons; PPV, firmware updates, channel additions, service plan changes, online services/games, customer support |
|
|
|
|
Logged
|
|
|
|
|
marko
Guest
|
|
« Reply #5 on: June 13, 2011, 12:00:27 pm » |
|
When I had Sky I decided to unplug it from the phone line and I received a letter asking me to plug it back in. I refused and they said I would be cut off so I said go ahead. They backed down and I had it for another couple of years before I fully cancelled it myself.
I don't know if things have changed since then but with digital switch over taking place and giving people more free options, I don't think they can afford to be to cocky.
|
|
|
|
|
Logged
|
|
|
|
Gill2010
Receptionist
Posts: 19
|
|
« Reply #6 on: June 13, 2011, 02:01:36 pm » |
|
Hmm, after those comments, I'm not sure what to do now. Would getting another phone socket put in help? Wont it run from my original socket? If so it doesn't change anything  |
|
|
|
|
Logged
|
Phil Brown, you rock my world ...
|
|
|
David
Manager
Broadband Provider: Carrier Pigeon
Posts: 333
I came, I pwned, I teabagged.
|
|
« Reply #7 on: June 13, 2011, 03:02:54 pm » |
|
Just to clarify the situation, only the so called 'Multiroom' agreement requires both boxes to be connected permanently to the same phone socket/line, and it needs the 1470 prefix if you have got outgoing caller withheld a permanent feature of your line so Sky can tell that you have BOTH boxes on 1 phone line as per the terms of service for multiroom.
If its just a standalone Sky+ or SkyHD box then feel free to unplug it, they wouldn't care, especially if its outside the 12 month contract period.
|
|
|
|
« Last Edit: June 13, 2011, 03:08:38 pm by David »
|
Logged
|
|
|
|
|
bobthebuilder
|
|
« Reply #8 on: June 13, 2011, 03:28:18 pm » |
|
not had the phone plugged in since day 1 and that was over 12 months ago
|
|
|
|
|
Logged
|
|
|
|
David
Manager
Broadband Provider: Carrier Pigeon
Posts: 333
I came, I pwned, I teabagged.
|
|
« Reply #9 on: June 13, 2011, 04:04:46 pm » |
|
It's plugged in for various reaons; PPV, firmware updates, channel additions, service plan changes, online services/games, customer support
These are all done via satellite and NEVER over the phone line. |
|
|
|
|
Logged
|
|
|
|
Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
|
|
« Reply #10 on: June 13, 2011, 06:32:18 pm » |
|
When I updated my package to include the sports channels, they told me they will be sending signals down the phone line.
They told me it could be done via satellite, but phone line is quicker.
I must have been told false information, otherwise I would not have posted what I did.
Maybe it was a way for them to make sure I had it plugged it or something, I don't know.
|
|
|
|
|
Logged
|
|
|
|
|
chriscoates81
|
|
« Reply #11 on: June 13, 2011, 08:04:02 pm » |
|
It's plugged in for various reaons; PPV, firmware updates, channel additions, service plan changes, online services/games, customer support
These are all done via satellite and NEVER over the phone line. I second the update over the air, as i got the firmware update for my HD box when it came out. |
|
|
|
|
Logged
|
|
|
|
|
