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GarethG
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« Reply #1 on: July 09, 2011, 05:46:08 pm » |
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From my experience with their customer service they probably deserve this award, although bare in mind they cover a much smaller area than most other ISP's
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Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
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« Reply #2 on: July 09, 2011, 05:47:36 pm » |
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I agree with this reward, well done to KC.
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richardmyers
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« Reply #3 on: July 10, 2011, 12:01:14 am » |
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Definitely worth remembering that KC have such a small customer base compared to the competitors in this category. With this said their customer services department has improved beyond all recognition in the last few years.
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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marko
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« Reply #4 on: July 10, 2011, 12:35:18 am » |
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I can't say I ever really had a problem with their customer service. It was the unwanted landline and peak time throttling I had a problem with. Customer service and especially tech help were always very helpful, a little scripted at times but still polite and helpful.
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1116
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« Reply #5 on: July 10, 2011, 10:53:49 am » |
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Can't disagree with the other comments. KC's customer service has come along in leaps and bounds. Well done KC.
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Karoo Pro 1 Customer
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Sean
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« Reply #6 on: July 10, 2011, 02:52:03 pm » |
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They're on the whole good, it just takes 25 minutes or more to get to talk to them.
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Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
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« Reply #7 on: July 10, 2011, 05:41:08 pm » |
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They're on the whole good, it just takes 25 minutes or more to get to talk to them.
I've never had that! Normally answer within the first 5 minutes, from my experience. Must of got lucky.. |
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gusgormen
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« Reply #8 on: July 11, 2011, 02:29:25 pm » |
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i've had the need to ring KC about 4 times in the last 5 months, on all 4 occasions they didnt answer the phone for more than 20 mins, and that isnt an exaggeration! When i got a little miffed and decided to drive into town to dicsuss face to face, they were very apologetic and helpful and told me it would be sorted within the hour. 2 hours later it still hadnt been fixed and it took another phone call (not answered for 20 mins) and for me to repeat my requirement. 2 were after 5pm, 2 before. i can honestly say that it is the 2nd worst customer services experience that i have had, right behind Xerox technical support (now they are completely useless).
My experience with the KC business team hasnt been much better, every time that i've rang that number the call has gone straight to an answerphone, i'm afraid.
Nope, they wouldnt have got my vote.
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TJ
Engineer
Broadband Provider: Karoo
Posts: 169
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« Reply #9 on: July 11, 2011, 08:49:46 pm » |
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My experience with the KC business team hasnt been much better, every time that i've rang that number the call has gone straight to an answerphone.
Are you sure you have been calling the right number ? |
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gusgormen
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« Reply #10 on: July 12, 2011, 07:21:24 pm » |
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i presume so, it was on my account managers business card.
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The Snowman
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« Reply #11 on: July 18, 2011, 07:18:24 pm » |
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I remember ring BT up in the past, they are bad, it's not unusual to be on the phone for an hour to get through to them.
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stormy
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« Reply #12 on: July 19, 2011, 10:29:25 am » |
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Yeh to be honest they have improved, even small things like when you ring them, you get a queue position, and estimated wait time, this should be mandatory for call centres! So yes even I will give them some credit in this field.  |
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Don
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« Reply #13 on: August 29, 2011, 06:59:49 pm » |
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the KC trophy room in its full glory......  |
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