Karoo Fibre Optic Broadband

[el-ahrairah]

You will be able to cancel, Especially if you kick up a fuss.

PM me your post code rob and i'll let you know if your area is available for your location with nextgenus.

[Robo]

I think I may be over the 3 month limit tho, so they got me by the goolies
Must read up on the rules for downgrading later as I have no intention of paying the thieving gits anymore than I have to.

[Robo]

You will be able to cancel, Especially if you kick up a fuss.

PM me your post code rob and i'll let you know if your area is available for your location with nextgenus.

Sent, thanks

[MickyByte]

Robo I think you need to ask yourself will I actually see a benefit (cost wise) by changing provider rather than simply downgrading the package you are on and being patient. Look we would all like to have fiber delivered to our properties (whether it be privately owned or rented mind you) but these things take time and if KC has miss-informed you about your current situation then that is in-excusable, but take my advice don't switch just wait and once you have fiber installed your connection will be more stable, faster and have a lower response time than any customer on NextGenUs that I assure you.

Edit: On another note I like how the majority of users on this forum have taken this news as something negative and to be somewhat concerned over...yeah OK you have just been requesting KC to start rolling out fiber since this forum opened sometime ago mind you and now that they are about to do so you complain.

[TJ]

I have contacted the liars at Krapoo as I could not understand the reason for bypassing where I live in Woodmansey when it is on the route from Beverley.

If you can PM me your postcode/address I can find out whether you are likely to get FTTH or FTTC.

Also what speed do you currently receive on ADSL ?

[TJ]

Krapoo said they had listened to the conversation I had with CS and that not 1 of them had mentioned fiber, how do they know which conversation and when as I did not mention it or give out any names or timings.

The conversation was most likely recorded and would automatically have been logged with your account number/name/postcode or some other identifying detail....most large companies do this to protect both themselves and their customers from the usual he said/she said nonsense.

Modern technology is wonderful isn't it.......hope you didn't swear at them 

[Robo]

Ok just to clarify the  who said what and when situation, I was told by an engineer who was at my work installing fibre regarding the upgrade and the likely locations Brough??  I think was the firstmentioned and then Woodmansey was going to be the next. The CS person assumed wrongly that this was mentioned during the phone call with them, their fault for assuming.
My anger directed at them is that they need to pass my area to get to Woodmansey village proper, infact their boxes are at the end of our road some 400 yards from my estate, note the word estate as there are currently some 100 houses here being ignored.There is also the fact that their website is as usual misleading,I quote here some of their own rules for connection before they change it to suit their argument:-

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Terms and Conditions
Pre-requisites

    This trial is only available to residential customers.
    This trial is only available to customers in the Woodmansy area.
    The trial is only available to KC Customers who take a stand alone Karoo product or either a KC Home or KC Home Xtra bundle.
    Existing KC Customers who do not take either a stand alone Karoo or bundled product will need to upgrade to a KC Home or a KC Home Xtra Bundle service in order to qualify for the trial. New KC Customers will need to take a KC Home or a KC Home Xtra Bundle service in order to qualify for the trial. In both these cases a new 18 month minimum contract period will apply and the KC Customer will continue to be tied to this even if you decide not to upgrade to a new fibre service at the end of the trial.
    Trialists will need to provide feedback when contacted by KC at various points throughout the full trial period.

Duration of trial

    We will provide the trial service to you for a period of 6 months. We may decide to extend the trial period - and if so we will contact you to make sure they are happy to continue with the trail service during this period.

Charges

    You will continue to pay the same charge as you are paying for their stand alone Karoo service or their KC Home or KC Home Xtra bundle before the trial. The only exception to this is if the KC Customer has downgraded their service in the 3 month period before the trail - in which case they will be changed at the higher rate that applied before they downgraded for the duration of the trail period.

Installation

    We will make an appointment with you for the installation of the trial service.
    When taking a fibre to the home (“FTTH”) service, a home visit by a KC engineer will be required. You will therefore need to be at home at the time this visit is booked in - or arrange for someone else to be at home who has authority to give instructions to the KC engineer.
    When taking a fibre to the kerb (“FTTC”) or VDSL service, a home visit by a KC engineer will not be required. We will let you know when your trial service is due to be installed - but they will not need to be at home for this.
    When taking a fibre to the home (“FTTH”) service, we will install a new fibre connection to your home. This will require the installation of an additional termination point for the fibre connection inside your home. This additional termination point must be located within 6 meters of the entry point into your house. As long as this limit is not exceeded, you will be able to choose where the termination point is located in the home.
    When taking a fibre to the home (“FTTH”) or VDSL service, KC will lay a new fibre connection as close to your home as is practical. The existing copper cable will then complete the connection. The service will therefore terminate at your existing telephone point.
    Any new fibre connection or termination point we install at the your home will form part of our network - on the same terms as apply to your existing network connection and telephone socket.
    For KC Customers who are connected via an overhead feed, the entry point for any new fibre connection will be located 1 meter from the ground directly below where the existing service first makes contact to the building
    For KC Customers who are connected via an underground feed, the entry point for their network connection will not change and will continue to be located directly above the duct entry.
    Your existing Telephone Point will not be moved unless there is a safe access problem.
    You will need to make a 13 amp mains power socket for any new termination. This will be in addition to the 13 amp mains power socket required for the router. These power sockets must be within 1 meter of the new termination point and/or router.

Trial service

    The speed you will receive while on the trail will be the top connection speed available for the type of fibre solution you are using.
    The trial service will not be contended.
    Traffic Management will not be applied to the trial service.
    Download limits will not be applied to the trial service.
    KC will provide you with a new router to use with the trial service. You must not use any other router with the trial service.
    If you have any support needs, call KC’s dedicated trial support team on (01482) 604911

End of trial

    We will contact you before the end of the trial period and explain the features of our new [fibre] services.
    If you want to continue with a new [fibre] product you will be able to upgrade to the new product at the end of the trial period. Revised charges and a new minimum contract period will then apply from that point.
    If you do not want to continue with a new [fibre] product you will be able to return to the KC Home or KC Home Xtra bundle that you were on at the start of the trial. The charges you are paying for the Bundle or Karoo service will not change and you will be tied into the same minimum contract period.
    If you decide to go back to the KC Home, KC Home Xtra bundle or Karoo service at the end of the trial, your service will continue to be provided over the fibre connection we have installed at your home. You must therefore allow us to keep the fibre connection and any additional termination point we have installed on your property as this will be part of our network.

Legal

    The trail service will be provided on the same Conditions of Service that apply to your existing KC service – unless they are inconstant with the terms that apply to the trial.
    Further details on the trial are available at www.kc.co.uk/fibre. We will send you a Customer a Welcome Pack confirming the full details of the trail service and the basis on which it is being provided.
    You have the right to change your mind and cancel your participation in the trial at any time. You can do this by calling KC Fibre Team on 01482 604911. If you cancel before the trial service is installed, you will stay on your existing service without any change. If you cancel after the trail service has been installed you can revert to your previous service but this will continue to be delivered over fibre (as above).
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Like I said misleading as nowhere does it state selective areas or streets, they have built up all this hype for Woodmansey and it only applies to a few streets, typical BS from Karoo dorks.

MickyByte, Whether I downgrade and wait or not I do not yet know the answer to that dilemma, if it means that we no longer need their damn phone package will be a deciding factor for me as we hardly ever use it.

Sorry about the rant guys but I have kept quiet on these forums for a long time and have seen the ways some folks are being treated by our wonderful (NOT) Isp and some of the garbage that comes out of their mouths

[Hígh Treason]

The fact that it is a trial is kind of indicative of things being selective. If you downloaded a trial of Call of Duty you wouldn't expect to find all the levels and everything would you? No, because it is a trial - an opportunity to test something out - at least KC is actually trying, if I worked at KC and had a management position over this project I would scrap it due to the negative attitudes shown by potential customers. No trial, no final product.

Now, the wireless providers on the other hand will tell you that they cover your area, only for you to discover that Mr. Smith down the road planted a connifer in 1936 and that you are infact not covered effectively - right after you spend all that money and have all those holes drilled in your walls.

[Robo]

Where did this trial spring from tho as there was nothing about a trial when they were publicizing it in the HDM.

[Hígh Treason]

As far as I know KC didn't write the Hull Daily Mail article though, in fact, if you looked up the article in question, you could probably find out who did write it. All of the content KC have published themselves makes clear it is a trial and I would have thought everyone would find it obvious that it was so.

I like the way you deliberately avoided responding to my comments about the wireless providers too, that certainly makes me wonder... nevermind, anyway, on that note, good things come to those who wait.

[Robo]

I like the way you deliberately avoided responding to my comments about the wireless providers too, that certainly makes me wonder... nevermind, anyway, on that note, good things come to those who wait.

I did not respond because personally I do not give a fig about any beef (or not) any user seems to have with wireless providers, I have a problem with Karoo and have aired my feelings about them, you on the other hand seem to have differing views which is your prerogative but please do not try to use my dilemma to further any arguments you may have with wireless providers.
I do not work for or have any dealings with any wireless company and came on here to vent my anger at Karoo and ask for differing views, you on the other hand seem to want to turn it into something else to suit your own agenda, you seem to imply that Karoo have made it crystal clear that it would initially be a trial when they have in fact not,however all the links I read have now been changed to their new website talking about a trial.

[MickyByte]

Robo you obviously are not aware of the fact that the term fiber-optic roll-out can be interpreted in many different ways. I for one understood immediately that KC were logically going to subjugate this service in trials rather than release it to the majority of their customer and hope for the best. Taking risks is generally not in the best interest for an ISP as they wish maintain a quality of service to keep their customers happy, take BT for example. If the customer is unhappy they will change provider and this is now no exception for KC, a change over of this magnitude wont be easy I assume and for it to be successful nothing must go wrong. Now I am aware of the fact that unexpected circumstances can accrue but wouldn't it be much easier for both KC and ourselves to have this changeover go as smoothly as possible. Problems only slow a project down for instance and to not prepare for these expected issues in the form of trails would both delay and disrupt already existing services in the process. I hope this generally gives you a better understand to why even thou they supposedly never mentioned the word trial in their reports it is to be expected, but for all those to oblivious to the fact they now have.

[Robo]

MickyByte , I am aware what it means and my point still stands that they should have made it clear from the start that they were going to be trialing this for 6 months in a selected part of Woodmansey, that way they would not have got people's hope up unnecessarily.
Anyhow I have said enough on this subject now and as 1 person has nigh on accused me of being in cahoots with the wireless  guys I will do my usual and keep myself to myself and not bother contributing to this board again, thanks for all the constructive help I have been given by some members.

[marko]

Does fibre offer customers a choice of internet only or will they still need to have a land line?

[jamadams]

Doubt it. I would expect they will want to milk as much money from it to recoup the costs.

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