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stormy
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« on: September 06, 2011, 06:15:40 pm » |
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Hmmm, for once my speed is ok:  Yet I can't stream ITV Player without buffer, buffer, oh and buffer.  |
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Scotty
Global Moderator
Ofcom Inspector
Broadband Provider: Karoo
Posts: 1424
Summer Paradise
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« Reply #1 on: September 06, 2011, 08:01:36 pm » |
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Contended ITV player servers?
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stormy
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« Reply #2 on: September 07, 2011, 11:15:42 am » |
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Doubt it, mates on other providers were fine.
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friendlykcengineer
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« Reply #3 on: September 07, 2011, 03:28:03 pm » |
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Hi stormy,
We've analysed the ITV Player video stream and it looks like they have recently changed the underlying delivery method, leading to our traffic management system mis-classifying it as a file sharing app. I remember you helped us with some feedback last year so I still have notes of your user details. I can see you are still on Max Option 1 and our target speed for filesharing traffic on that package is 200kbps between 6pm and midnight (although we often exceed this target speed). This would explain why you were getting buffering when people on later packages which allow higher speeds for file sharing traffic were not affected.
We have done some tuning on the traffic management platform and ITV Player is now being correctly classified as video traffic again, so you should see an improvement from tonight.
Cheers
FKCE
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Sean
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« Reply #4 on: September 07, 2011, 07:05:21 pm » |
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This happened on 4oD too and it took me months and months to get them to sort it - and it was the same problem as friendlykcengineer said above, it was mis classifying.
It's worrying that this could keep on happening, everytime a service out there changes, it seems to fall straight into KC's file sharing rule.
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marko
Guest
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« Reply #5 on: September 07, 2011, 07:30:47 pm » |
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This happened on 4oD too and it took me months and months to get them to sort it - and it was the same problem as friendlykcengineer said above, it was mis classifying.
It's worrying that this could keep on happening, everytime a service out there changes, it seems to fall straight into KC's file sharing rule.
Maybe it would be an idea for Karoo to ask a selection of customers who regularly watch the likes of ITV player and for 4oD to flag up any problems. |
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Adrian
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« Reply #6 on: September 07, 2011, 09:25:25 pm » |
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Remember they also employ a lot of staff in Hull who are also customers, so will probably have quite a lot of feedback.
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friendlykcengineer
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« Reply #7 on: September 08, 2011, 09:19:18 am » |
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It would be nice if the BBC, ITV, 4oD, Lovefilm etc actually announced any changes they were making, then ISPs could plan ahead of the changes.
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stormy
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« Reply #8 on: September 08, 2011, 01:03:34 pm » |
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It would be nice if the BBC, ITV, 4oD, Lovefilm etc actually announced any changes they were making, then ISPs could plan ahead of the changes.
Thanks for fixing it anyway. |
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Hígh Treason
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« Reply #9 on: September 08, 2011, 01:10:00 pm » |
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For the first time ever I had some buffering issues with YouTube last night, but I think it could have been my network as everything was going slow, even things that didn't rely on the internet (talking to my MIDI workstation for example) took unusually long... If it turns out it is the internet though, I shall possibly start my own thread, or maybe just hijack this one.
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Sean
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« Reply #10 on: September 08, 2011, 06:53:14 pm » |
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It would be nice if the BBC, ITV, 4oD, Lovefilm etc actually announced any changes they were making, then ISPs could plan ahead of the changes.
What would be nicer is if ISPs didn't shape traffic! However, what is it about the "changes" that make them fall under p2p? There are millions of websites, if they all decided to let you know when they made a change it would be a struggle to admin! What I don't understand, a bit off the topic of this thread, is how fibre can promise to stop buffering, except where line speeds are incredibly poor. If KC have to traffic shape when the max bandwidth is No. Customers * average of 6mbps, how do KC expect to offer all they say the benefits of Fibre bring when the max bandwidth could go up to No. Customers * 50mbps? |
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David
Manager
Broadband Provider: Carrier Pigeon
Posts: 334
I came, I pwned, I teabagged.
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« Reply #11 on: September 08, 2011, 08:18:17 pm » |
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It would be nice if the BBC, ITV, 4oD, Lovefilm etc actually announced any changes they were making, then ISPs could plan ahead of the changes.
What would be nicer is if ISPs didn't shape traffic! Isn't that weird, according to Adrian, they don't but FKCE says they do, guess I was right about the traffic shaping all along. |
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Sean
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« Reply #12 on: September 08, 2011, 09:05:33 pm » |
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It would be nice if the BBC, ITV, 4oD, Lovefilm etc actually announced any changes they were making, then ISPs could plan ahead of the changes.
What would be nicer is if ISPs didn't shape traffic! Isn't that weird, according to Adrian, they don't but FKCE says they do, guess I was right about the traffic shaping all along. I think they've always acknowledged they shape P2P and newsgroups (I don't agree with them doing it, they have perfectly legal uses and if I want to use the service I pay for to do that I should be able to). However, what appears to be the case, either they whitelist protocols and services specifically, which actually means they shape everything other than what's on the whitelist (which makes them liars), or they do indeed just blacklist protocols / services but too much falls in because the rules are too strict. If the latter and rules are too strict = only reason for that could be they're on the edge. |
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Adrian
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« Reply #13 on: September 08, 2011, 11:07:58 pm » |
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Isn't that weird, according to Adrian, they don't but FKCE says they do, guess I was right about the traffic shaping all along.
I did mention: Not currently from what I've seen, unless its really busy.
However on the website there is a run down of what traffic management is applied: http://www.kc.co.uk/home/broadband/traffic-managementI just wonder if traffic management only kicks in if traffic levels reach a certain amount? |
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