Slow connection? Then you may well have been capped for staying within the FUP

[DarkJester]

Well it seems that those of us having problems (in mostly East Hull) are being throttled/capped rather than experiencing technical issues.

The FUP (to which a great many of us signed up to) is probably going to be changed. Also the limits apply to uploads as well as downloads, again despite what the FUP says which I quote here...
***************************************************

Whats a fair usage policy?

So that we can maintain a fast and stable network for all our users we encourage our customers to stay within 5Gb of downloads per day (between 8am and midnight). Its a soft limit so if a customer downloads 8Gb a day once in a month this will not incur any penalties. If, however, a customer continuously downloads way over the 5Gb for several days NextGenUs will send a warning email. If the customer continues to download excessive amounts of data NextGenUs will throttle the connection so that the customer does not affect the network for all the users.

Its about being responsible. If everyone downloads excessively the network will be affected and all customers will suffer.

If you are wishing to download large files you are free to do so between midnight and 6am as this is when the network is at its quietest and will not affect the majority of NextGenUs customers.

*****************************************************

Now to me this seems pretty clear with little or no wriggle room. Especially the last line relating to downloading large files. Despite staying well within the FUP it is now apparently a matter for interpretation as to wether or not you get capped. This may well be a game changer for me. Mick takers are one thing but to change the FUP when you are clearly within it and be penalised with no warning is

[dannyb]

Most are not being capped, as I said in the other topic when you get capped it's 0.5/0.5, there just seems to be a few tech problems for a few people in the east, I was even told that I wasn't capped and that it's a tech issue

[DarkJester]

Nope, I was capped and at well below a meg as have others.

[el-ahrairah]

Have you now had the cap removed? Can you confirm you were told you'd been capped?

[DarkJester]

Yes and Yes - now back to normal.

[el-ahrairah]

Ok well this may be an issue with one of two things then, Uploading counting for download and people not being aware (why would they if it wasn't mentioned ni FUP), The second option is that the hardware/software used to monitor usage has been capping incorrectly and therefore has not yet had the control issues ironed out.

[DarkJester]

Nope - I was MANUALLY capped at 0.05 because I had "ignored" previous caps (which I had not been notified about) and all my usage has been well within the FUP by their own admission.

[lozzer98]

It seems that there are getting to be more and more complaints about nextgenus.
My speeds are now less than half they were initially, however at the moment still much better than karoo.
I find the main downside to nextgen is trying to get a reply to any emails. seems impossible.
The capping system is now a lot keaner than at first and i find it very restricting. So really it's good and bad for me at the moment.
My download speeds were initially around 20 - 25 mbps. Now less than half that with no chance of getting any explanation as to why this is.
http://www.speedtest.net/result/1572948119.png

[richardmyers]

It seems that there are getting to be more and more complaints about nextgenus.
My speeds are now less than half they were initially, however at the moment still much better than karoo.
I find the main downside to nextgen is trying to get a reply to any emails. seems impossible.
The capping system is now a lot keaner than at first and i find it very restricting. So really it's good and bad for me at the moment.
My download speeds were initially around 20 - 25 mbps. Now less than half that with no chance of getting any explanation as to why this is.
http://www.speedtest.net/result/1572948119.png

Out of interest where abouts are you? HU*?

[bobthebuilder]

hey rich are nextgen still removing post off facebook. cant find 2 off mine

[lozzer98]

HU8 HOLDERNESS ROAD AREA

[richardmyers]

hey rich are nextgen still removing post off facebook. cant find 2 off mine

Not that I'm aware of, I haven't anyway. What name are you posting under, feel free to PM me.

[el-ahrairah]

Mines not working right now, Not sure why. Will try resetting again.

[richardmyers]

Mines not working right now, Not sure why. Will try resetting again.

Seems there might be an outage, there's someone in HU5 on the Customer FB group who's down.

[el-ahrairah]

Aye well i'm Hu5 so could certainly be the case. thanks for the update.