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dannyb
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« on: September 27, 2011, 12:33:44 pm » |
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Dear all Nextgeners over the past week there has been a lot of conjecture and hyped misinformation. I do understand that mistakes have been made in outlining and presenting information to the community. We do apologise for this. But due to excessive usage we have initiated a 5Gb a day cap to all users on the network. This is designed as an emergency measure to stabilise the network and control systems for everyone. We understand that this will cause issues to some of our users but for the whole community this is a measure that we don’t take lightly. We have invested £6000 in new servers and software to provide the FUP discussed earlier in the month of the three profiles of
5Gb/24 hours - 35Gb/Week – 150Gb/month
This will not be a quick fix and ask you to be tolerant as we are working as fast as possible to provide the community what it requested. |
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« Last Edit: September 27, 2011, 12:36:12 pm by dannyb »
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Djwindas
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« Reply #1 on: September 27, 2011, 03:11:48 pm » |
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good news
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bobthebuilder
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« Reply #2 on: September 27, 2011, 03:20:26 pm » |
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let see if customers stay or not
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ramtops
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« Reply #3 on: September 27, 2011, 03:27:58 pm » |
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let see if customers stay or not
This customer is starting to look elsewhere. We are by no means heavy downloaders, using well under 100Gb per month, but 5Gb a day is useless for our usage pattern. Also, my feeling is that they will cap people they don't like, people who speak out, etc., and leave others alone. I simply cannot have a system where I have to *phone up* to be allowed to download stuff, especially where there is no bloody bandwidth usage monitor for us to check. I don't understand that, either - they must _have_ one, otherwise they wouldn't know who these Terabyte downloaders are - any half way competent programmer could do a public facing version of that; in fact, there must be control panel doobries for Linux to download. I might have a dig. |
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DarkJester
Manager
Broadband Provider: Not So Evil Empire (Karoo)
Posts: 270
Trollhunter
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« Reply #4 on: September 27, 2011, 03:41:50 pm » |
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Terabyte downloaders?
40gb/48hrs is more than enough to get you capped.
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Someone is harassing me by texting me "ngba" every night at 11pm.
I have have enough, its bang out of order.
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bobthebuilder
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« Reply #5 on: September 27, 2011, 05:00:03 pm » |
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are they still in prinny quay should go do a protest lol
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TJ
Engineer
Broadband Provider: Karoo
Posts: 169
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« Reply #7 on: September 27, 2011, 07:33:17 pm » |
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How much of that was porn....  |
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1116
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« Reply #8 on: September 27, 2011, 09:43:16 pm » |
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let see if customers stay or not
This customer is starting to look elsewhere. We are by no means heavy downloaders, using well under 100Gb per month, but 5Gb a day is useless for our usage pattern. Also, my feeling is that they will cap people they don't like, people who speak out, etc., and leave others alone. I simply cannot have a system where I have to *phone up* to be allowed to download stuff, especially where there is no bloody bandwidth usage monitor for us to check. I don't understand that, either - they must _have_ one, otherwise they wouldn't know who these Terabyte downloaders are - any half way competent programmer could do a public facing version of that; in fact, there must be control panel doobries for Linux to download. I might have a dig. I must admit it is surprising. It wouldn't be terribly hard to code a read only web portal visible only inside the NGU network where customers could view how much they had downloaded. |
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Karoo Pro 1 Customer
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DarkJester
Manager
Broadband Provider: Not So Evil Empire (Karoo)
Posts: 270
Trollhunter
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« Reply #9 on: September 27, 2011, 09:54:11 pm » |
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I would be happy if they gave me a prorata refund. |
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Someone is harassing me by texting me "ngba" every night at 11pm.
I have have enough, its bang out of order.
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ramtops
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« Reply #10 on: September 28, 2011, 08:50:11 am » |
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I must admit it is surprising. It wouldn't be terribly hard to code a read only web portal visible only inside the NGU network where customers could view how much they had downloaded.
You're assuming, of course, that they have a "proper" setup. If they had a Radius server then it would be really simple, but I don't believe they have anything that sophisticated. You can't run an ISP on the cheap, which they're starting to find out. |
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DarkJester
Manager
Broadband Provider: Not So Evil Empire (Karoo)
Posts: 270
Trollhunter
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« Reply #11 on: September 28, 2011, 09:02:00 am » |
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Someone is harassing me by texting me "ngba" every night at 11pm.
I have have enough, its bang out of order.
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ramtops
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« Reply #12 on: September 28, 2011, 12:23:31 pm » |
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You don't get cheaper than free
Nothing necessarily wrong with free, particularly in the Linux/internet world. We're Linux folk ourselves (well, I use a Mac as a desktop, but the servers are all Linux) However, free software does not mean free implementation, because if you don't know what you're doing you need to pay someone who does. Which can be an expensive lesson (as a client who thought Joomla was "free" discovered). |
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DarkJester
Manager
Broadband Provider: Not So Evil Empire (Karoo)
Posts: 270
Trollhunter
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« Reply #13 on: September 29, 2011, 11:51:21 am » |
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Agreed 100%
There does seem to be a lack of knowledgable staff.
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Someone is harassing me by texting me "ngba" every night at 11pm.
I have have enough, its bang out of order.
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el-ahrairah
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« Reply #14 on: October 28, 2011, 10:26:22 am » |
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Mr Barnes,
Our customer care team has created a ticket, #729732 on your behalf, with the following message.
Hi,
You have been speed capped for excessive downloading.
The company has a Fair Usage Policy. You can view this here:
date 26 October 2011 19:05
So its now 28th October, How long is this cap meant to be in place for? Its still capped to 0.5mb/0.5mb.
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