Gentle Reminder to NextGenUs Forum Users

[dylan]

Hey all,

I received an email from NextGenUs today asking me to remove the NextGenUs sub-forum from the site.

This was requested because NextGenUs feel that some of the posts here contain rumours and lies about them.

I have politely declined to remove the forum, and have asked NextGenUs to follow our dispute resolution guidelines with regards to any posts they feel to be untrue: http://karooforums.net/index.php/topic,1528.0.html

Please can you take this post as a gentle reminder that although you may use the forum as a platform to complain about bad service you have received; you may not make untrue or inaccurate statements about any service provider or forum member.

Thanks,

Dyls

[nicknack37]

i agree dylan but since there's alot of user's on this forum that are or ex nextgenus user's then they have a right to express there feeling's seem's they want everything deleted does'nt it and people who are compaining about nextgenus i dont think there going to make up a bunch of lies im not with nextgenus so i wont be commenting about them now only going by what my friends say to me who are with them but ill sort that for her offline so im sorry if ive been bantering about them just dont like to see a single woman who lives on her own been taken for advantage for by this isp

[jamadams]

It's important that there is a place available for people to express their views - good or bad. Since NextGenUS don't allow people to do that through Facebook it's even more important that this forum survives so that people can make up their own mind, based upon all of the information. Well done, Dylan.

Edit: Just read through the dispute resolution process. That's a very fair system.  Good work.

[nicknack37]

totally agree jam and well done dylan ....we all would love to see nextgenus do really well but since there lack of communication to there users then its only fair the forum should stay open so users can express there feelings with each other about the service good or bad i wont be posting about nextgen in further discussion cause im not with nextgenus so i dont have a right to just expressing my feeling on behalf of another user which is a friend

[GarethG]

I agree some of the posts may contain lies and/or missinformation about people/services regarding NGU but to delete all the posts is not the way. Any company regardless of reputation or stature will at some point recieve bad reviews, to delete them would be censorship of information and goes against freedom of speech (FoS). Everyone is entitled to freedom of speech.

A quote pulled from wikipedia:

The right to freedom of expression is recognized as a human right under Article 19 of the Universal Declaration of Human Rights and recognized in international human rights law in the International Covenant on Civil and Political Rights (ICCPR). Article 19 of the ICCPR states that "[e]veryone shall have the right to hold opinions without interference" and "everyone shall have the right to freedom of expression; this right shall include freedom to seek, receive and impart information and ideas of all kinds, regardless of frontiers, either orally, in writing or in print, in the form of art, or through any other media of his choice". Article 19 goes on to say that the exercise of these rights carries "special duties and responsibilities" and may "therefore be subject to certain restrictions" when necessary "[f]or respect of the rights or reputation of others" or "[f]or the protection of national security or of public order (order public), or of public health or morals".[1][2]

But there are limitations to FoS and another quote from the same page says they include:

the right to freedom of speech is not absolute in any country and the right is commonly subject to limitations, such as on libel, slander, obscenity, incitement to commit a crime, etc.

[Hígh Treason]

You know, it's funny, they were quite happy to have the forum there when everyone was happy... Even though we never knew for sure wether those high-speed results people were posting were in fact real.

Either way, what Dylan said is fair and I couldn't argue with it if I tried.

[richardmyers]

You know, it's funny, they were quite happy to have the forum there when everyone was happy... Even though we never knew for sure wether those high-speed results people were posting were in fact real.

Either way, what Dylan said is fair and I couldn't argue with it if I tried.

Could you elaborate on what you mean by not quite real? I can download from one of my servers at pretty much, sometimes higher than, my speedtest.net speeds.

[richardmyers]

I agree some of the posts may contain lies and/or missinformation about people/services regarding NGU but to delete all the posts is not the way. Any company regardless of reputation or stature will at some point recieve bad reviews, to delete them would be censorship of information and goes against freedom of speech (FoS). Everyone is entitled to freedom of speech.

A quote pulled from wikipedia:

The right to freedom of expression is recognized as a human right under Article 19 of the Universal Declaration of Human Rights and recognized in international human rights law in the International Covenant on Civil and Political Rights (ICCPR). Article 19 of the ICCPR states that "[e]veryone shall have the right to hold opinions without interference" and "everyone shall have the right to freedom of expression; this right shall include freedom to seek, receive and impart information and ideas of all kinds, regardless of frontiers, either orally, in writing or in print, in the form of art, or through any other media of his choice". Article 19 goes on to say that the exercise of these rights carries "special duties and responsibilities" and may "therefore be subject to certain restrictions" when necessary "[f]or respect of the rights or reputation of others" or "[f]or the protection of national security or of public order (order public), or of public health or morals".[1][2]

But there are limitations to FoS and another quote from the same page says they include:

the right to freedom of speech is not absolute in any country and the right is commonly subject to limitations, such as on libel, slander, obscenity, incitement to commit a crime, etc.

I agree, there have been many a post recently which has been filled with lies and general hatred towards NGU. The area should stay, but unless properly moderated by a moderator it should be closed to further posting IMO as it's a free-for-all at the moment. For the love of all that is holy someone create a thread, get nominations and get a vote going for a new moderator here. PLEASE.

[bobthebuilder]

no comment

[Scotty]

Right let me get this right;

NGU visit the forums, read the comments, and even take the time to complain about lies and misguided posts.

Why not just post themselves and set the record straight?

I personally think it looks good when an ISP has a active participation in the discussion of their services - so long as it is kept professional.

[richardmyers]

Right let me get this right;

NGU visit the forums, read the comments, and even take the time to complain about lies and misguided posts.

Why not just post themselves and set the record straight?

I personally think it looks good when an ISP has a active participation in the discussion of their services - so long as it is kept professional.

NGU do not have an account here as far as I know any more, they deleted them a while back.

[Scotty]

That's a shame, they used to post and it worked well.

They seem to spend a lot of time on the Facebook page, so if some of that time was spent here answering questions and putting 'lies' to bed, then surely that would be a good thing for the company.

EDIT: I HAVE 1234 POSTS!

[Djwindas]

it would seem they dont like the bad press? i dont blame them but if people are unhappy and not getting what they pay for of course people and guna be pissed

[richardmyers]

That's a shame, they used to post and it worked well.

They seem to spend a lot of time on the Facebook page, so if some of that time was spent here answering questions and putting 'lies' to bed, then surely that would be a good thing for the company.

EDIT: I HAVE 1234 POSTS!

To be fair given the underlying agendas many have who post here I can understand NGU not wanting any involvement. With that said the negative posts and posters are here, so a measured response from NGU would be a great way to dispel and counter the rumours and lies. I very much hope they apply for an account here and post again, but sadly I don't see it happening. So this will inevitably continue to be a slag-off-NGU area as I'm sure anyone with anything positive to say doesn't see the point as it will be shot down by nay sayers.

This is why I would request a moderator be appointed so that anyone motivated by their own agenda to post negatively is ousted and dealt with accordingly.

[Hígh Treason]

You know, it's funny, they were quite happy to have the forum there when everyone was happy... Even though we never knew for sure wether those high-speed results people were posting were in fact real.

Either way, what Dylan said is fair and I couldn't argue with it if I tried.

Could you elaborate on what you mean by not quite real? I can download from one of my servers at pretty much, sometimes higher than, my speedtest.net speeds.

Where was the proof that any (not just the ones you posted, or in fact, NextGenUs' results - any SpeedTest result) SpeedTest.net result is real or accurate? There isn't any, but they were happy to overlook that, they were not, however, happy to overlook the negative comments and bad SpeedTest results, despite those usually having more evidence to support them.

Maybe, if they spent more time fixing their network as opposed to reading these forums, they might not have to worry about what their customers posted.