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richardmyers
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« on: December 02, 2011, 12:12:01 am » |
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Tonight has been terrible, HTTP, FTP and SSH have been totally unusable.
Usual snide remarks on Facebook, usual lack of customer service skills. I'm sure I'll be next on the get rid list, if not top of it. Ah well. Karoo beckons once again.
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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David
Manager
Broadband Provider: Carrier Pigeon
Posts: 334
I came, I pwned, I teabagged.
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« Reply #1 on: December 02, 2011, 12:59:28 am » |
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And another one bites the dust  NextGenus better wake up otherwise one day they'd have no customers left  |
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DarkJester
Manager
Broadband Provider: Not So Evil Empire (Karoo)
Posts: 270
Trollhunter
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« Reply #2 on: December 02, 2011, 07:25:16 am » |
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What have they said about you Richard?
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Someone is harassing me by texting me "ngba" every night at 11pm.
I have have enough, its bang out of order.
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richardmyers
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« Reply #3 on: December 02, 2011, 11:53:28 am » |
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What have they said about you Richard?
Nothing about me to my face, just the usual remarks about putting in tickets etc. I've already been told my feeder is being loaded up and as such the connection is slowly degrading. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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bobthebuilder
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« Reply #4 on: December 02, 2011, 12:12:50 pm » |
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o well rich come back to karoo. you enjoy it
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Ace247
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« Reply #5 on: December 02, 2011, 01:21:19 pm » |
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Richard dissing NGU....OMG!  |
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nicknack37
Engineer
Broadband Provider: surebroadband
Posts: 236
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« Reply #6 on: December 02, 2011, 02:41:02 pm » |
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you tell them rich there's only one person on that page that has talked sensable about thing's and tried to help alot of people on that page and that's yourself rich without you on that group could cause alot of problem's for the group of nextgenus
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nicknack37
Engineer
Broadband Provider: surebroadband
Posts: 236
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« Reply #7 on: December 02, 2011, 04:01:26 pm » |
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have you had deleted post's rich?
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richardmyers
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« Reply #8 on: December 02, 2011, 04:38:15 pm » |
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have you had deleted post's rich?
No. No reply to my support ticket as yet, it's beginning to look like I'll be unable to use my NGU connection over the weekend :-( I'm going to head to my mums after work and see if she's having the same issues, given she runs from my sub-nodes she likely is - and get her to pop in a ticket too. It's disappointing to not hear anything back as yet about the problem. I've sent a message to Simon and Michael - Michael has said he'll take a look when he can. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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nicknack37
Engineer
Broadband Provider: surebroadband
Posts: 236
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« Reply #9 on: December 02, 2011, 04:49:09 pm » |
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that isn't good enough is it rich  you put a ticket in and not hear anything that's poor and for them to say we will look when we can some people relie on the internet i hope it gets sorted soon for you rich i would'nt mind your one of there longest customers also you paid alot of money for the install exc i hope they have a staff change cause the staff they have at the min does'nt seem to have alot of knowledge to the problems that people are having ive never been with them but its just the feeling i get and from what people say....good luck to getting it sorted |
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richardmyers
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« Reply #10 on: December 02, 2011, 04:56:48 pm » |
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that isn't good enough is it rich you put a ticket in and not hear anything that's poor and for them to say we will look when we can some people relie on the internet i hope it gets sorted soon for you rich i would'nt mind your one of there longest customers also you paid alot of money for the install exc i hope they have a staff change cause the staff they have at the min does'nt seem to have alot of knowledge to the problems that people are having ive never been with them but its just the feeling i get and from what people say....good luck to getting it sorted Regarding the money side of it NGU have never charged me a penny due to my previous involvement. We'll see, Support is open until 8pm so I still have a glimmer of hope that I might hear something today. If not then it is definitely time to reassess. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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nicknack37
Engineer
Broadband Provider: surebroadband
Posts: 236
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« Reply #11 on: December 02, 2011, 05:01:53 pm » |
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fingers crossed for you rich  |
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richardmyers
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« Reply #12 on: December 02, 2011, 08:31:10 pm » |
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Support are investigating why this is happening as a matter of urgency, fingers crossed back to normality/stability ASAP.
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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bobthebuilder
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« Reply #13 on: December 02, 2011, 09:40:09 pm » |
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wonder how many other ppl dont pay anything to next gen
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richardmyers
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« Reply #14 on: December 02, 2011, 10:21:38 pm » |
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wonder how many other ppl dont pay anything to next gen
1 that I know of. |
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer: |
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