Broadband technical help excellent

[adamr8965]

Hey guys had to ring technical help this morning, as the broadband speeds were all over the shop. He has since moved me on the gaming profile with a low ping broadband speed has shot back up to over 22meg sync with a download speed of nearly 20meg all is stable again.

All sorted out within 10mins.

P.s also while on the phone I grilled him about the fibre rollout. He didn't give much away apart from the fact area's with already good speeds will be the last to get the fibre.

[chriscoates81]

Hey guys had to ring technical help this morning, as the broadband speeds were all over the shop. He has since moved me on the gaming profile with a low ping broadband speed has shot back up to over 22meg sync with a download speed of nearly 20meg all is stable again.

All sorted out within 10mins.

P.s also while on the phone I grilled him about the fibre rollout. He didn't give much away apart from the fact area's with already good speeds will be the last to get the fibre.

Thats pretty fair imo,if you've had crap speeds you be first to get fibre.

[adamr8965]

Hey guys had to ring technical help this morning, as the broadband speeds were all over the shop. He has since moved me on the gaming profile with a low ping broadband speed has shot back up to over 22meg sync with a download speed of nearly 20meg all is stable again.

All sorted out within 10mins.

P.s also while on the phone I grilled him about the fibre rollout. He didn't give much away apart from the fact area's with already good speeds will be the last to get the fibre.

Thats pretty fair imo,if you've had crap speeds you be first to get fibre.

Normally get pretty good speeds but it's slowly got worse over the last few months, but going on to the gaming profile seems to have cured it.

[Scotty]

Very glad to hear you had a good experience, I hope these kind of things continue.

It's strange how placing you on the gaming profile improved your download speed.

When I was playing with my connection with the support representative, I had to lose speed, to receive a stable line on the gaming profile.
In the end, to achieve stability (no disconnections + spikes) I would have had to of lost over 1.5MB/s, and on a 4MB/s line, it wasn't worth it.
It seems to me, that when you lose interleaving on your line (placed on the gaming profile), that your sync speed needs to be reduced slightly, if you are on a longer line, to reduce line spikes and drop-outs - which effectively, was what interleaving was doing in the first place, however came with some latency increase.

I'm guessing, cause your so close to the exchange, this isn't a problem for you, and it was the resetting of your connection which synced you back up to your proper speed?
I don't know for sure if ANY of what I said is correct, and it would be good if someone who is more experienced can clear this up a little.

Oh btw, I think that it is completely fair that places with slower connections receive high speed broadband first, I would be more than happy with 10MB/s personally!
My friends in BT land have recently just been upgraded to FTTC, and are sitting back with a nice 20MB/s. I want a piece of the pie!!!

[David]

http://www.broadbandchoices.co.uk/news/christmas-lights-can-slow-down-your-broadband-231209.html

*EDIT* copy paste fail

It could be your speeds have dropped due to this?

[chriscoates81]

http://www.broadbandchoices.co.uk/news/christmas-lights-can-slow-down-your-broadband-231209.html

It could be your speeds have dropped due to this?

Fixed (you missed the tml bit off the end  )

[adamr8965]

Very glad to hear you had a good experience, I hope these kind of things continue.

It's strange how placing you on the gaming profile improved your download speed.

When I was playing with my connection with the support representative, I had to lose speed, to receive a stable line on the gaming profile.
In the end, to achieve stability (no disconnections + spikes) I would have had to of lost over 1.5MB/s, and on a 4MB/s line, it wasn't worth it.
It seems to me, that when you lose interleaving on your line (placed on the gaming profile), that your sync speed needs to be reduced slightly, if you are on a longer line, to reduce line spikes and drop-outs - which effectively, was what interleaving was doing in the first place, however came with some latency increase.

I'm guessing, cause your so close to the exchange, this isn't a problem for you, and it was the resetting of your connection which synced you back up to your proper speed?
I don't know for sure if ANY of what I said is correct, and it would be good if someone who is more experienced can clear this up a little.

Oh btw, I think that it is completely fair that places with slower connections receive high speed broadband first, I would be more than happy with 10MB/s personally!
My friends in BT land have recently just been upgraded to FTTC, and are sitting back with a nice 20MB/s. I want a piece of the pie!!!

I've always had a good professional response from Kc.

My speed hasn't really improved more as gone back to where it was when the new line was installed last July. Wasn't on a gaming profile and was getting 20meg download speed. Then over the last few months speeds have dropped and was getting lots of spikes. Kc put me on a gaming profile and with a ping of 5 im getting 19.8mpg download and 0.89 upload which is the best it's ever going to get.

On the other hand i used the checker for my postcode on the Bt infinity website. My cabinet is due to be installed on the 30-06-12 with an  estimated download speed of 36meg and upload of 10meg. Bt are increasing the speeds in the new year to 80meg down and 20 meg. So I sould get around 72meg down and 20meg up now that would be nice. I think it would be very hard to stay on 20meg connection when their is a 70meg connection avaible