Light at the end of the NGU tunnel

[richardmyers]

Thanks very much Mark Dunn (Dunny) for your time on a Saturday night getting me (finally) moved over to the new system and PPOE. I'm very much reassured that there is still someone, other than Slannesh Scott (Tech Support), at NextGenUs Hull who actually knows what they're doing!

Give it a wee bit more time folks, Mark and Slan are responding to tickets as quickly as they can - Mine was over a month old and they're that run off their feet they've only just got to it tonight.

The radius manager and usage counter is rather snazzy, very glad to be on the system finally.

Now all we need is Simon back on board and running the show and I can sleep easily once more!

[el-ahrairah]

Thanks very much Mark Dunn (Dunny) for your time on a Saturday night getting me (finally) moved over to the new system and PPOE. I'm very much reassured that there is still someone, other than Slannesh Scott (Tech Support), at NextGenUs Hull who actually knows what they're doing!

Give it a wee bit more time folks, Mark and Slan are responding to tickets as quickly as they can - Mine was over a month old and they're that run off their feet they've only just got to it tonight.

The radius manager and usage counter is rather snazzy, very glad to be on the system finally.

Now all we need is Simon back on board and running the show and I can sleep easily once more!

New system?

[bobthebuilder]

is it still 5gig a day allowance

[Couchwarrior]

New system?

new software with usage meter

post on fb this morning
Darren Weavers
TS has identified the issues relating to disconnects (at peak times) and has a solution now being applied, we are awaiting 1 piece of equipment (this maye take 2-3 days).

[Couchwarrior]

is it still 5gig a day allowance

at the moment and free 3am to 6am when it works, 10gb in near future if you want to believe it or not

[nicknack37]

funny rich you was giving it nextgenus isnt nextgenus without simon but there still without simon and now you praise them its only took them god knows how many weeks to get you sorted rich

[nicknack37]

still doesnt beat the fact they still delete peoples comments on there when theres something wrong ....god how many people have problems if its took them a month to see your ticket

[richardmyers]

funny rich you was giving it nextgenus isnt nextgenus without simon but there still without simon and now you praise them its only took them god knows how many weeks to get you sorted rich

It isn't the same without Simon, as this would have been sorted long ago under him. It's taken Mark (Sales) going far beyond his job description and out of paying hours to get it sorted. From what was posted on FB he sorted a number of other people last week and last night as well.