KCOM 5 days without an ADSL network, response. 24/09/07-29/09/07

[Fastethernet]

This is paraphrased to protect the coward... I mean source;

KCOM were aware of an issue on Friday (I think that means their customers told them there was a problem). Due to one of their peering partners experiencing some issues also they didn't bother to investigate their own network.

It was only on Saturday when further faults were logged with them did they actually do anything. This anything, consisted of calling Cisco for help.

Cisco took one look at their core router and said 'You don't have enough memory for all those routes, buy some more'.

Quick as a flash KCOM did nothing. Well they tried some 'workarounds'...?

Then on Sunday they called a supplier who could ship the memory from Holland to 'ull for Tuesday, good to see P&O ferries are good for something other than trips to Amsterdam.

Having received the memory on Tuesday KCOM decided that rather than resolve the problem it would be better to wait till Wednesday morning 'as it may cause further disruption'.

KCOM realised this could have been fixed sooner if they had identified the problem sooner (Der!). So now they'll check the memory and routing tables manually.

Apologies all around and they'll try and make sure it doesn't happen again.

[dylan]

Here's thanks to the anonymous coward! They're more than useful when dealing with a supplier who won't tell the truth 

[stormy]

It just strikes me completely typical of Karoo management, do everything on a shoestring, do everything as last minute as possible, never pre-empt anything, always be on the backfoot, so they can juice squeeze as much juice from paying customers as possible.

No wonder everyone is downgrading to option 1.

Karoo are a total farce. Whats funny is this type of mismanagement in other companies would be serious risk to their business, but because KC are shielded in their traditional Hull and East Riding network they can get away with providing such sub standard services and we can do nothing about it.