miken
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Broadband Provider: Karoo
Posts: 597
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« on: October 27, 2008, 11:51:10 am » |
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Broadband at
Connection Speed 2254 kbps 360 kbps
Line Attenuation 59.5 db 32.6 db
Noise Margin 3.3 db 5.9 db
Must be a fault somewhere as its happened again, gave them a ring and they have raised a fault with engineers and aim to fix it by end of next working day.
Phone doesn't work, at least broadband just. connects
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miken
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Director
Broadband Provider: Karoo
Posts: 597
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« Reply #1 on: October 27, 2008, 04:24:23 pm » |
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Though I'd have a look at the fault reporting webpage at https://www.kingstonworld.co.uk/The Report is Currently Being Tested & Analysed.  So we have to go through all the checks before they send a engineer to the house, I bet the fault is with our wiring somewhere its ancient. |
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miken
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Director
Broadband Provider: Karoo
Posts: 597
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« Reply #2 on: October 27, 2008, 07:03:35 pm » |
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Engineer coming tomorrow  gonna get him to move master socket aswell hopefully replace all cabling |
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Sean
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« Reply #3 on: October 27, 2008, 07:49:49 pm » |
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Good Luck.
I had 10db SNR, 4608 down sync.
Mr Engineer came (for what reason, I will never know), laughed on the phone a bit when the port went wrong at exchange, went to exchange, came back, set profile to 2meg, and left me on that1
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miken
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Director
Broadband Provider: Karoo
Posts: 597
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« Reply #4 on: October 27, 2008, 10:18:43 pm » |
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How much you think they would charge to replace all there wiring, ie move the master with a new dropcable
(People on here get 16mbps+ on here with pretty similar line stats)
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richardmyers
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« Reply #5 on: October 28, 2008, 12:09:03 am » |
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Silly money knowing KC.
We had an engineer out once who wanted to charge just under £200 for moving the master socket, as it happened we were friends with another engineer at the time who we phoned and managed to get the work done without charge.
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Richard Myers - If the revolution doesn't want me then I don't give a sh*t NextGenUs Customer:   |
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Adrian
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« Reply #6 on: October 28, 2008, 01:18:11 am » |
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How much you think they would charge to replace all there wiring, ie move the master with a new dropcable
(People on here get 16mbps+ on here with pretty similar line stats)
If he thinks it will benefit you he will probably do it free of charge as he has been called out anyway, Every single engineer I have met has been really friendly and knowledgeable and always seemed willing to help etc... Just a shame that some of them may be losing their jobs this year with KC cutting back and outsourcing even more to Cumberland... |
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KC Silver Plus   |
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miken
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Broadband Provider: Karoo
Posts: 597
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« Reply #7 on: October 28, 2008, 10:05:10 am » |
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Working agin now, some cable had broke so he bodged it because he noticed straight away that our dropcable was very old (I think its the old Figure 8 cable) but he wasnt able to change it needed to get a cherry picker out to change it. So its connected now only 500 kbps slower than normal and a 15 minuite job and someone else will come sometime to change the dropcable and move master socket, happy now The colour coding for our wiring was even wrong. -Mike |
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Robo
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« Reply #8 on: October 28, 2008, 11:17:27 am » |
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Every single engineer I have met has been really friendly and knowledgeable and always seemed willing to help etc...
Just a shame that some of them may be losing their jobs this year with KC cutting back and outsourcing even more to Cumberland...
I would also like to second that quote about engineers and I have met more than my fair share of them It is my belief that a firm makes or breaks by it's working staff and that in this firm some of the managers and support staff should be getting the boot. The managers and support staff that I have come across in Krapoo are clueless and condesending and in some cases damn rude. |
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miken
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Director
Broadband Provider: Karoo
Posts: 597
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« Reply #9 on: October 28, 2008, 12:55:17 pm » |
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They came at 11 and took about 40 minuites.
New cable and new mastersocket.
Sync hasnt improved but hopefully will be more stable.
Connection Speed 14200 kbps 1023 kbps
Line Attenuation 29.0 db 17.1 db
Noise Margin 3.6 db 8.1 db
I think Karoo locked my sync anyway at this speed as DMT says im getting 88% of my RCO (16208kbps) So w'll email them in a few days and see if they can get that up.
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miken
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Director
Broadband Provider: Karoo
Posts: 597
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« Reply #10 on: October 28, 2008, 01:12:32 pm » |
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Edit, just checked to see if they connected ring wire...
Tried test socket and it was normal sync, removed ring wire and its working properly again now.
Connection Speed 14335 kbps 1023 kbps
Line Attenuation 29.0 db 17.1 db
Noise Margin 5.4 db 8.1 db
Now just gotta get them to put me on a 3db profile and hope for 16mbps connection, which ill do in a few days
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Robo
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« Reply #11 on: October 28, 2008, 03:13:58 pm » |
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Damn I wish I could get speeds at like that , I am lucky if I can get 5meg  However I also have a visit this afternoon to see if they can work out why my internet gets knocked out everytime the street lights come on, here's hoping. |
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Ayreon
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« Reply #12 on: October 28, 2008, 11:54:36 pm » |
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Miken, you'll have to let us know how you get on..my stats are
Connection Speed 14335 kbps 1023 kbps
Line Attenuation 29.5 db 15.6 db
Noise Margin 8.2 db 12.9 db
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