dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1116
|
 |
« Reply #15 on: October 29, 2007, 11:55:14 pm » |
|
No, I got it wavered. I said "I assume there is no fee seen as the fact you have introduced a new charge", he said thats fine.
Check your bill Stormy. It's easy for the guy to say that, but I've come across one or two customer service dudes who will tell you what you want to hear, because when you get your bill, it won't be their problem any more  |
|
|
|
|
Logged
|
Karoo Pro 1 Customer
|
|
|
|
stormy
|
|
« Reply #16 on: October 30, 2007, 10:23:38 am » |
|
I will do don't worry, but it would be unfair practice and I am sure Ofcom would be interested if a company offered a service which they changed the terms and conditions of without giving you a choice to cancel.
The service has been FREE for years with the clause of paying to cancel which I was fine with, but they have knowingly and drastically changed the terms of service for the consumer.
If thats the case, whats the stop them offereing free broadband? But having a clause to disconnect it there would be a charge of £300 and then introducing a charge of £50 a month 6 months down the line, its worse than the bank overdraft scandal doing the rounds. If people who are told explicitly you will be charged if you go overdrawn are getting away with it, I for one will be getting away with this. I promise you that.
They guy didnt tell me what I wanted to hear, he was an ass to be honest and wouldnt tell me any details or why or whatfor etc. I just gave up in the end and told him to cancel it.
I'll take the case to KC management on principle if this CS drone blatantly lied to me.
PS: another guy who cancelled his who works with me was told there would be no charge.
Mike
|
|
|
|
« Last Edit: October 30, 2007, 10:25:13 am by stormy »
|
Logged
|
|
|
|
miken
Ambassador
Director
Broadband Provider: Karoo
Posts: 597
|
|
« Reply #17 on: October 30, 2007, 01:56:24 pm » |
|
No, I got it wavered. I said "I assume there is no fee seen as the fact you have introduced a new charge", he said thats fine.
Or thats what you think until £11 charge appears on your bill |
|
|
|
|
Logged
|
|
|
|
|
stormy
|
|
« Reply #18 on: October 30, 2007, 03:00:39 pm » |
|
As I say, if it does I will complain. I and at least one other person now have been told there will be no charge. Its pretty much fair because as I also said, they have changed the terms of the service.
Mike
|
|
|
|
|
Logged
|
|
|
|
|
Hobbisbang
|
|
« Reply #19 on: October 30, 2007, 04:58:09 pm » |
|
Not that i have access or anything. http://www.kcom.com/eastyorkshire/pricemanual/business-main.htmlnow be scared!!!! Please see below information you require:- Local 5.50 pence per min National Daytime 4.00 ppm Evening 2.72 ppm Weekend 1.92 ppm Mobiles MB01 - 02 Daytime 10.451 ppm Evening 10.247 ppm Weekend 3.80 ppm MB03 - T-Mobile Daytime 12.536 ppm Evening 7.200 ppm Weekend 6.400 ppm MB04 - Orange Daytime 11.404 ppm Evening 9.804 ppm Weekend 5.404 ppm MB05 - Vodafone Daytime 13.200 ppm Evening 5.600 ppm Weekend 3.302 ppm MB06 - 3 Daytime 19.285 ppm Evening 14.425 ppm Weekend 3.514 ppm All costs quoted are excluding vat. OUCH!!!!!!!!   |
|
|
|
|
Logged
|
|
|
|
|
|
|
Switchace
|
|
« Reply #21 on: October 31, 2007, 08:38:46 pm » |
|
You must be bloody joking. |
|
|
|
|
Logged
|
Beverley Area before:  Zimbabwe:  |
|
|
|
|
|
martint123
|
|
« Reply #23 on: November 01, 2007, 12:45:16 pm » |
|
Just phoned up to cancel and was told the pricing manual is correct and caller display is FREE.
Bad news - the charging comes into effect in January.
|
|
|
|
|
Logged
|
|
|
|
|
stormy
|
|
« Reply #24 on: November 01, 2007, 02:54:28 pm » |
|
Yeh, it annoys me that its free on BT as part of the free aditional service BT Privacy at Home as long as you make 2 chargable calls a month. KC are just a set of rip off merchants these days.  Less service, more cost.. |
|
|
|
|
Logged
|
|
|
|
cowboy62
Receptionist
Posts: 3
|
|
« Reply #25 on: November 03, 2007, 02:49:11 pm » |
|
i have just got of the phone with kingston communications and they inform me that the new charges for caller display comes in to force from 1st january and any one who wants it removed can have it remove for free i for 1 will be having it removed from my line  |
|
|
|
|
Logged
|
|
|
|
dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1116
|
|
« Reply #26 on: November 03, 2007, 04:57:04 pm » |
|
i have just got of the phone with kingston communications and they inform me that the new charges for caller display comes in to force from 1st january and any one who wants it removed can have it remove for free i for 1 will be having it removed from my line Nice one cowboy. So you heard it here folks - Get it cancelled before the 1st of January or pay the price! |
|
|
|
|
Logged
|
Karoo Pro 1 Customer
|
|
|
|
Switchace
|
|
« Reply #27 on: November 04, 2007, 01:01:37 am » |
|
I'm not going to cancel, specifically so I can complain like there is no tomorrow.
I'll get my secretary to fax Karoo offices every five minutes with a rant, and I'll give the person on the help desk the blowdryer treatment.
Not to mention I'll give Ofcom hell too.
|
|
|
|
|
Logged
|
Beverley Area before: Zimbabwe: |
|
|
|
stormy
|
|
« Reply #28 on: November 04, 2007, 02:12:52 am » |
|
I complained, got the standard letter back that I get when I complain about Karoo, lol I almost know these letters by heart now!
|
|
|
|
|
Logged
|
|
|
|
|
