What should I do?

[miken]

Having problems with line any ideas what its caused by? or need to get Kc to investigate?

Drops connect quite alot.

Just after one drop of connection was connected like this with snr of 7.1 (forgot screen shot)
Then 3 seconds later
snr shoots to 23 and if i reconnect will connect at 12+mbps

The drop cable was replaced not long ago, router connects to front of master socket, tried different filters same problem.

Any ideas what's causing this? sudden drop of the connection with low snr whicht hen recovers?

Many Thanks.

Would rather not have to get an engineer out unless its a problem with calbing outside of the house.

Mike

[el-ahrairah]

miken, are you now using a belkin router? thought you was on a netgear?

[miken]

Nope use Netgear DG834GT

I've just connected using another filter and only connecting adsl and phone.

Stats

[willcocks]

maybe line fault? or could be a burst of RF interference onto line fault (split pair?)


post some stats later in the evening at about 7~ when the general interference will be at worst.

dropping from 14 to 5meg pretty much seems to suggest you have some sort of fault/ or major interference - KC would see this in their logs and probably sort it for you. My SNR drops from 10~ to about 2-3 in the evenings (they say it's normal..) but ive never seen a drop so bad before in my life.

either way, would really be handy having a screenshot of when it was with 7db @ 5meg

[miken]

I cant predict when its going to drop, it just does it. How can I even begin to try and work out what could be causing interference?
When it was 7dB snr, the graphs where exactly the same just SNRM was 7 not 23 (I just the ss as I didn't know dmt was overwriting the other file (files are saved with filename same time.

Its probably going to be about the same come 7pm maybe slightly lower snr.

Thanks for help

[miken]

When phone rang and was answered, connection lost (reconnected within seconds while phone was still in use)

But slower.




SNR is theoretically lower since its connecting slower, if I tell it to reocnnect now since phone isnt in use it will probably conect at full 14.3 again.

Whats the problem here? the adsl filter? no way can 3 different filters be broken... should we get one of the adsl filtered faceplates would that help or make no difference?

[Ayreon]

Miken, similar problem..sometimes, mainly in an evening-early night, when i get a call i lose connection for a moment then re-connect, i got a call about 5pm today but no loss...strange one.