Paying for nothing.. Karoo Pro. Can't stream.

[Hackney]

Hi,

Got a problem with my Karoo Pro speed. It's been like this everyday from afternoon 1pm till now. I'm not able to watch BBC News or any free iPlayer programms (ITV,Channel 4).

My speed which is normally 850kbs comes back around 4-5am.

Can someone from KC explain where is my speed that I'm paying for?

Thanks.

Speedtest.net results for now..

[Adrian]

If you are on Karoo Pro then it's possible they haven't moved you over correctly as your upload speed should be around 0.8Mbit. What does your router say you are connected at? Also line stats?

As you can see Pro is working just fine:

[Hackney]

Right, how can I check that?

I got TG585v7 router, running Windows 7.

[Adrian]

Go to: http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=1&l1=0

Copy and paste it...

[Hackney]

There we go, I dont understand much from this..

Uptime:   1 day, 7:13:55
DSL Type:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 8,128
Data Transferred (Sent/Received) [kB/kB]:   0.00 / 0.00
Output Power (Up/Down) [dBm]:   11.5 / 19.5
Line Attenuation (Up/Down) [dB]:   13.0 / 20.0
SN Margin (Up/Down) [dB]:   28.0 / 10.0
Vendor ID (Local/Remote):   TMMB / BDCM
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 0
CRC Errors (Up/Down):   0 / 23
HEC Errors (Up/Down):   0 / 10

Post code HU5 1

[Adrian]

It would appear that you haven't been moved across to Pro yet, would be worth giving Tech support a call tomorrow, 01482 606101