What can I do?

[rtw555]

Any help hugely appreciated...

As I'm sure you're aware traffic shaping has gone mad recently which for me meant that I was getting speeds of around 300kbps in the evening which more or less rendered my broadband defunct.

I rang Karoo and they basically said that as long as I was on the old Max package there was nothing I could do so I, reluctantly (didn't want a new contract), upgraded to one of the new packages. It went live today so I checked the speeds at 9.AM before I went out for the day and it was reading approx 11mb, great! However, I just got back home and I am getting 400kbps. Barely an improvement.

The guy who sold me this package told me it would be the end of my traffic-shaping woes, clearly this is not true. Have any of you had a similar experience and, if so, what's the best way of dealing with Karoo?

[bobthebuilder]

go back to max package

[Adrian]

It could be that you haven't been moved over onto the new package properly, so your line rate has increased but your package hasn't changed.

I haven't had any evening speed problems since the maintenance.

So it may be worth speaking to tech support again...

[gusgormen]

i was the biggest complainer regarding download speeds on my max connection. but since i've upgraded to mid package it has been perfect.  i just need to check my gb limit every few days to ensure i dont over use it.  i'm not a downloader anyway, just legit tv streamer.

my only complaint is now that i would still like to choose sky or bt or kc if i want to, but i cant. thats my beef.