I am forced to agree also, having had regular dealings with both consumer and business support over the last year they have improved significantly 

Now lets hope that your antenna is operating over the same network because if not there is going to be a problem.

No prob...Thanks for the help....cya in 20min or so.....hopefully not on my Karoo account

@johnlee99 Send them an email asking for a rough idea of install date...I did and they fitted me in a few days later.

I sent my application back on the 15h Aug, still awaiting an installation date, I am enviously looking at the speeds posted

The reason I have changed the routers IP address to 192.168.11.2 is because I wanted the device to operate within the same network as the antenna Airnet installed on my roof. This makes accessing the router easier because I dont need to change my local computers' addressing scheme as a result.

Sorry I forgot to change it.  

I just re read...is 192.168.11.2 right? I thought it was 192.168.1.1

Ok thanks MB I'm gonna go try it.

To apply the config.dat file you must first access the root of your local router then click on administration, immediately you will notice a sub-menu appear just below on the screen with settings in-between upload and status, click on this link then choose the necessary file to import.

After the device reboots itself you will need to type 192.168.11.2 to access the router and admin as both the user name and password.

It's a right ball ache for me this one, the whole of Rapidswitch going down for up to 8 hours. Ouch.

Notice for all forum users: The host server will be enacting procedures for a controlled power outage on Saturday 2nd October 2010 between 00:00 and 08:00 GMT.  This website will be unavailable during that time.